Building A Center Of Excellence For Business Processes And Workflow Automation — We're Way Beyond Process Improvement | A Nintex Story With Josh Waldo And Maggie Malone Swearingen

When defined and executed well, a Center of Excellence can be more than a model or process to follow; it can set the bar for the organization by which each part can play a role in making things better. It's not automatic—it requires dedication—and customization.

When an organization embarks on its journey to transform how they do business both externally with customers and partners and internally with their employees and contractors, many take off down the road without a clear vision for where they're headed nor what's possible. Some get stuck in the ins-and-outs of "process improvement." In contrast, others find themselves grappling with the never-ending task of "automate everything"—often, simply for the sake of "automate everything."

As you'll learn from our discussion with our guests Maggie Malone Swearingen from Protiviti and Josh Waldo from Nintex, a Center of Excellence is a state of mind that goes way beyond process improvement and accomplishes way more than automate everything. This might resonate with you in a moment of "of course, that makes total sense," but you'll hear much more from Maggie and Josh than you might expect.

Have a listen to learn about what they hear every day from organizations of all sizes looking to make things better for the business by transforming their business processes with a clear view for what it means to be excellent in how things are built, managed, and executed.

Enjoy, and automate!

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Guests
Josh Waldo, Chief Customer Officer at Nintex (@Nintex on Twitter)

Maggie Malone Swearingen, Associate Director at Protiviti ECM Solutions (@protiviti on Twitter)

Be sure to visit Nintex at https://itspm.ag/itspntweb to learn more about their offering.

Want more automation stories? Dive deeper into the world of sophisticated process automation & why a center of excellence (COE) approach is critical to sustained success. Watch this webinar on-demand here: https://itspm.ag/nintexf1ov

Explore more about this topic on ITSPmagazine at https://itspmagazine.com/their-stories/building-a-center-of-excellence-for-business-processes-and-workflow-automation-a-nintex-story-with-josh-waldo-and-maggie-malone-swearingen

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