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Improving the Support Experience for all involved
ITR - IT Reality
English - April 10, 2020 02:00 - 1 hour - 90.6 MB - ★★★★★ - 6 ratingsTechnology News Tech News Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Linux in IT & the skills required to be successful.
Next Episode: vCommunity? What is that?
As IT Pros, we have first hand experience that could be leveraged to dramatically improve the support experience. Whether we are talking about the engineer or the customer roll, if we take a moment to engage the brain instead of just reacting, we each have the opportunity to make a difference. Jim, Nathan, Wences, and Vince share some tips on how to make supporting others a more pleasant experience.
Jim Jones - How to cold call me
Three Dead Trolls in a Baggie - Welcome to the Internet Helpdesk
Jim Jones on LinkedIn
Nathan Bennett on LinkedIn
Wences Michel on LinkedIn