ISG Imagine Your Future Podcast
42 episodes - English - Latest episode: 4 months ago -The ISG Smartalks Podcast delivers technology and sourcing insights from the thought leaders at ISG. In this series we bring together external and internal experts to discuss the ways in which technology is transforming the world of business. Our aim is to simplify the themes and educate and inspire our listeners. ISG is a leading global technology research and advisory firm that is committed to helping organizations achieve operational excellence and faster growth.
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Episodes
41: Trends Shaping the Managed Services Market
December 21, 2023 05:00 - 32 minutes - 26.2 MBJoin Steve Hall and Stanton Jones, an ISG Distinguished Analyst, for the last episode of Imagine Your Future for 2023, as they unpack key trends shaping the managed services market. As demand for outsourcing went from strength to strength in 2023, discretionary spending experienced downward pressure. Hall and Jones explore what was driving these phenomena and what can be expected for 2024 based on the latest data from the ISG Index. They also discuss the rise of global capability centers...
40: Back to Basics: The Changing Dynamics of Business Tech
December 08, 2023 05:00 - 35 minutes - 28.6 MBAccording to recent data from the ISG Index™, the robust expansion of the cloud services market has slowed down considerably in recent quarters. On the other hand, demand for managed services has reached new highs. It seems that enterprises are returning to the basics of core outsourcing. How can businesses drive operational excellence in this new context? And which factors are contributing to the shift? In this episode of the ISG Imagine Your Future podcast, we delve into the current stat...
39: AI Ethics & Responsible AI Development
October 19, 2023 04:00 - 32 minutes - 26.2 MBArtificial intelligence (AI) and generative AI are swiftly permeating our daily lives. From customer service chatbots to healthcare diagnoses, from writing loan applications to job hiring, the disruption is here. Many believe AI is fundamentally changing the way we do things. But since this premise of large-impact change is widely accepted, the question becomes: will this change be for the better? It's critical to address the ethics of AI: how this technology disruption could reinforce or ...
38: Cyber Resiliency: Facing New Security Challenges
July 06, 2023 04:00 - 33 minutes - 27.1 MBCybercrime has become an ever-present threat that can wreak havoc on individuals, businesses and governments. From phishing scams and ransomware attacks to data breaches and infrastructure damage, the arsenal of cyber threats continues to expand. It is crucial, now more than ever, to be equipped with the knowledge and tools necessary to navigate the digital landscape securely. To discuss the ever-evolving threat of cyber-attacks, Doug Glair, a Director in ISG’s cybersecurity practice, joi...
37: Breaking Boundaries: How Generative AI is Shaping the Future
April 26, 2023 04:00 - 37 minutes - 29.7 MBIn recent years, artificial intelligence (AI) has made astounding progress in its capacity to recognize patterns, make predictions and even engage in meaningful conversation with humans. But what about its ability to create new and original content? This is where generative AI comes into play, representing perhaps the most widely discussed technological advancement of our era, particularly in the wake of the launch of ChatGPT in November 2022. In this episode, Imagine Your Future host St...
36: Future Workplace vs Future of Work: What’s the Difference?
April 07, 2023 04:00 - 30 minutes - 24.8 MBAfter chairing two successive Future Workplace Summits in New York and London, ISG’s Iain Fisher joins Imagine Your Future podcast hosts Steve Hall and Karen Collyer to discuss the ever-changing landscape of work. With technology advancing at an unprecedented pace and the COVID-19 pandemic (among other geopolitical factors) reshaping our work and home lives, the future of work and the workplace of the future promise to be vastly different than what we have previously known. You may be ask...
35: Turmoil in Banking: What Happened? And What Next?
March 23, 2023 04:00 - 18 minutes - 15.1 MBFollowing another turbulent week for the banking industry, Imagine Your Future podcast host Karen Collyer speaks to Owen Wheatley, Lead Partner for Banking & Financial Services at ISG. Together they unpack some of the factors that contributed to the collapse of Silicon Valley Bank and the ripple effects in the market. Will there be others like it? And might we be on the verge of another global financial crisis on the same scale as the 2008 crash? Or are there any encouraging signs following...
34: Pursuing the Seamless Digital Experience
September 20, 2022 04:00 - 11 minutes - 9.53 MBThis episode of the ISG Imagine Your Future podcast was recorded at this year’s ISG Digital Business Summit in London. Host Steve Hall speaks to Samantha Fanning, Head of Digital at UCL (University College London) about how she and her team are creating seamless digital experiences for both the students and staff of the university. Listen in to hear some of her top tips and lessons learned from the journey so far.
33: Dissecting Disruptors in the CPG/Retail Space
July 08, 2022 04:00 - 25 minutes - 20 MBDisruptions are shaping and shaking up the CPG and Retail industries. Global supply chain challenges, rising inflation and competition for talent (caused in part by the Great Resignation) are the most well-known factors – but not the only ones. Still, no matter what, customers must remain the number one priority for these organizations. How can CPG and Retail companies thrive despite these pressures – and retain loyal customers – in a highly disrupted and competitive market? Which technolo...
32: Getting to Grips with the Metaverse
June 20, 2022 04:00 - 25 minutes - 20.4 MBThe metaverse – it’s been in the headlines, social media platforms and your kids’ video games, and now it’s rising to prominence as a business opportunity. But do you really know what the metaverse is? And what does it have to do with web3, the new internet you keep hearing about? In this episode of the ISG Imagine Your Future podcast, hosts Steve Hall and Karen Collyer catch you up with the basics of the metaverse and web3. They kick off their discussion by defining both technologies and...
31: The Future of Manufacturing: Transforming Through Disruption
June 13, 2022 04:00 - 26 minutes - 21.3 MBAre you keeping your eye on trends in the manufacturing space? It’s been a turbulent time lately; manufacturers are contending with rising costs, a global chip shortage and a global talent shortage. More than ever, the future seems unpredictable. What impact is this scale of disruption having on the industry? How are manufacturers dealing with these challenges? In this episode of the Imagine Your Future podcast, hosts Steve Hall and Karen Collyer delve into the disruption facing the manufa...
30: Making the Invisible Visible: Part 2
May 27, 2022 04:00 - 26 minutes - 21.3 MBBack by popular demand! Last year, Imagine Your Future hosts Steve Hall and Karen Collyer interviewed Elizabeth (EC) Caley, Co-Founder and Co-Chief Executive Officer of Poppy. As a fast-growing tech start-up specializing in detecting and monitoring pathogens – including the COVID-19 virus – present in the environment, Poppy has expanded rapidly. This time, EC returns to the podcast to share the inspiring story of how she and her associates successfully grew the company over the past 12 month...
29: How Insurers Can Survive and Thrive in the New Digital Era
April 26, 2022 04:00 - 14 minutes - 11.6 MBThe Insurance industry has been grappling with multiple challenges – from legacy IT systems to emerging competition, margin pressures, a tightening regulatory environment and the rise of millennial buyers. The pandemic only heightened the pace of change. In this context, it’s difficult to know if you are focused on the right issues. How can insurers ensure survival in the coming years? In 2021, ISG interviewed more than 200 insurance and technology executives across Europe to get their per...
28: Private Equity: What’s Next After a Record-Smashing 2021?
March 31, 2022 04:00 - 18 minutes - 15 MB2021 was a record year for private equity investment. New annual records were set in terms of deal volume and value. According to data from the Pitchbook 2021 Annual US PE Breakdown, in the U.S. market alone, more than 8,600 deals were concluded in 2021 for a total deal value of over $1 trillion. What drove these unprecedented activity levels? And what is the outlook for the Private Equity industry in 2022? These are just some of the questions that ISG Imagine Your Future hosts Steve Ha...
27: What Is Digital Engineering and Why Does It Matter?
March 08, 2022 05:00 - 28 minutes - 22.9 MBIn this episode, ISG hosts Steve Hall and Karen Collyer talk to Gaurav Gupta about some of the mega trends driving the engineering services industry in 2022 and beyond. Gupta describes how engineering services has been going through some major transformations of late. In recent times, the pandemic accelerated the adoption of digital engineering as companies strove to bridge the gap between information technology and operational technology. “It’s not about building products anymore,” believes...
26: The Persistent Power of Digital
December 17, 2021 05:00 - 24 minutes - 19.7 MBIn this episode, ISG hosts Steve Hall and Karen Collyer talk to Sandeep Kalra, CEO of Persistent Systems. Together they discuss some of the post-pandemic economic trends impacting businesses: the Great Resignation, talent acquisition and retention, environmental sustainability and more. Kalra also shares his perspectives on how Persistent Systems remained resilient through the pandemic, achieving impressive growth over the past year. Listen in as he shares his experience of leading during th...
25: Why User Experience Is Essential to a Successful Hybrid Workplace
September 13, 2021 04:00 - 44 minutes - 35.3 MBAs businesses continue to navigate global uncertainty and new ways of working, one thing is certain. Flexible working is here to stay. It has become clear in the aftermath of the COVID-19 pandemic that many employees want to continue working remotely for at least part of the week. Others will prefer to return to the workplace. Undoubtedly, a one-size-fits all approach to work is no longer viable. Companies must adapt to new and varied employee expectations. Many organizations are adopting ...
24: Accelerating Digital Transformation through Acquisition
August 24, 2021 04:00 - 35 minutes - 28.6 MBAs the race to digitize business gathers speed, we have witnessed in recent years a surge of M&A deals in the digital engineering sector. One such deal announced earlier this year was Hitachi’s $9.6 billion acquisition of U.S.-based digital engineering services company GlobalLogic. The scope of this deal demonstrates that software engineering capability has become a strategic priority for manufacturers. Join ISG Imagine Your Future® Podcast hosts Steve Hall and Karen Collyer as they talk...
23: Making the Invisible Visible
July 12, 2021 04:00 - 31 minutes - 25.5 MBAs we move into a post-pandemic world and toward the workplace of the future, health and safety is top of mind more than ever. The pandemic has heightened everyone’s awareness of the safety of our immediate environments. As workers begin to return to office buildings, whether full-time or in a hybrid working model, it is essential that businesses take strong measures to ensure their employees feel safe and confident in their workspaces. Things that were perhaps taken for granted or overlooke...
Trends Shaping the Sourcing and Technology Industries
May 03, 2021 04:00 - 41 minutes - 37.8 MBIn this episode of the ISG Imagine Your Future® Podcast, host Steve Hall is joined by two veterans of the ISG Index™: Stanton Jones, Director and Principal Analyst at ISG Research, and Bret Breeding, Director and one of the original ISG Index™ creators. The latest ISG Index™ shows that the global technology and business services market has grown for the third straight quarter after the pandemic-induced dip in the second quarter of 2020. Global demand for such services has never been highe...
22: Trends Shaping the Sourcing and Technology Industries
May 03, 2021 04:00 - 41 minutes - 37.8 MBIn this episode of the ISG Imagine Your Future® Podcast, host Steve Hall is joined by two veterans of the ISG Index™: Stanton Jones, Director and Principal Analyst at ISG Research, and Bret Breeding, Director and one of the original ISG Index™ creators. The latest ISG Index™ shows that the global technology and business services market has grown for the third straight quarter after the pandemic-induced dip in the second quarter of 2020. Global demand for such services has never been highe...
21: Meet the Hosts
March 11, 2021 05:00 - 27 minutes - 21.7 MBIn this episode, co-hosts Steve Hall and Karen Collyer tee up the remainder of this year’s Imagine Your Future podcast – an impressive lineup of thought-provoking conversations with heavyweight industry authors and leaders from across the world of digital. Get to know Steve and Karen as the voices behind the podcast, what excites them about the future of digital technology and how they bring their passions to bear in their work. Join them as they explore a wide range of subjects – from the...
20: Transformation in Times of Crisis
February 25, 2021 05:00 - 38 minutes - 35.3 MBMonths before the COVID-19 pandemic rocked the world, CEO of Mphasis Nitin Rakesh began work on a book with co-author Jerry Wind that would become more relevant than even he believed. What was originally conceived as a book to help technology companies understand and counteract the disruption being caused by the proliferation of digital startups quickly gained new significance within the context of the global pandemic. Their book Transformation in Times of Crisis is based on the premise th...
19: Digital on the Frontline
January 14, 2021 05:00 - 28 minutes - 22.9 MBWhen Dr David Howie started his new role as Chief Commercial Officer at NHSX in February this year he didn’t expect it to be entirely dominated by COVID – then, a word only just entering our vocabulary. Yet the rest is history, as they say. NHSX is the technology enablement arm of the England’s National Health Service (NHS), which is driving the digital transformation of health and social care. NHSX is leading the largest digital health and social care transformation program in the world, ...
18: Open Talent and the Gig Economy
November 03, 2020 05:00 - 28 minutes - 22.9 MBThe ISG Imagine Your Future podcast is back after a short break with a new host, Steve Hall. In Steve’s first episode in the driver’s seat he welcomes back former IYF podcast host and colleague Barry Matthews to discuss the subject of open talent and the gig economy. Talent platforms, which allow enterprises to tap into global or distributed talent pools to resource, deliver or ideate solutions, are set to become one of the next big disruptors for business over the coming years. Companie...
17: The New Future of Work
August 24, 2020 04:00 - 53 minutes - 42.7 MBOver the past six months, we’ve seen a dramatic shift in the way people work. For some, this may be temporary, but for others it marks the start of a new working era – one enabled by technology and innovation and driven by the need to approach work differently. Things that people might have previously considered impossible or impractical have become the norm – video calls, virtual events, collaboration platforms and freelance working are here to stay and are driving how we work and do busine...
16: Digital Automation Enablement – the Key to RPA Success
July 31, 2020 04:00 - 49 minutes - 40 MBBy now, most people are familiar with the benefits that can come with well-executed robotic process automation (RPA) implementation: increased accuracy improved productivity and hours given back to the business. But taking automation to the next level and scaling it across the business can be challenging. Many companies hit “the RPA wall.” Businesses are finding they need specialized help facilitating adoption, building resilience into their automation, and arming employees with the right to...
15: Cybersecurity for the New Future
June 09, 2020 17:24 - 43 minutes - 34.8 MBAs employees quickly transitioned to virtual work and began accessing business systems and technology remotely on a scale never experienced before, cybersecurity also quickly moved to center stage. The speed with which businesses have had to adapt to the new way of working has meant that some corners have inevitably been cut, leaving many organizations vulnerable to security breaches and cyberattacks. Now more than ever, enterprises need to focus on risk management and resiliency to assure...
14: Healthcare at the Heart of the COVID-19 Crisis
April 23, 2020 04:00 - 37 minutes - 29.9 MBThe Healthcare industry is currently experiencing the highest levels of demand in modern times. At the same time, it is burdened with developing coping mechanisms, medicines and vaccines that will, in time, help protect us from subsequent outbreaks. There’s no doubt the industry will undergo radical transformation as a result of the pandemic. And hopefully the learnings it gains from the current experience will position the industry to better handle future health crises. This episode of th...
13: COVID-19 – Minimizing the Disruption
March 18, 2020 04:00 - 45 minutes - 36.1 MBAs the effort to slow the COVID-19 virus disrupts our lives, organizations are swiftly reacting to their governments’ calls to close offices and limit or ban social gatherings by asking their employees to work from home. What does this degree of disruption mean for businesses in the short, medium and long term? What measures can we put in place now to weather the storm and ensure we emerge in the best possible shape? Listen in to this special edition of the ISG Smartalks™ podcast as host, ...
12: Ecosystems, Partners and Platforms
February 24, 2020 05:00 - 47 minutes - 37.9 MBSourcing has come a long way since the days of large-scale, single-supplier deals. Back in the ‘90s, it was the norm for companies to hand over the management of IT or other business processes to a single service provider, often for 10 or more years. Fast forward almost three decades, and the world has changed dramatically. During that time, we have seen the length of outsourced contracts pared down, often to less than three years. Suppliers and service providers are now referred to as “...
11. Digital Leaders - with Dan Hushon, CTO, DXC Technology
January 24, 2020 05:00 - 46 minutes - 36.9 MBDigital technologies are transforming the way enterprises operate, so it should come as no surprise that the role of the digital leader also is undergoing great change. Barry speaks to Dan about what it takes to be a leader in the digital world, exploring how the modern technology executive needs to be fluent in both business and technology – or, as Dan describes it, be “double-deep.” Dan believes leadership is becoming a shared responsibility, as opposed to being something provided by o...
10: Celebrating Technology in all its Guises
December 18, 2019 05:00 - 41 minutes - 38.1 MBJoin us for a look back on the themes and concepts covered in this year’s ISG Smartalks™ podcast series. Barry Matthews and his guests, Eleanor Winn and Bryn Barlow of ISG, reflect on where we’ve been and what we can take away. Over the course of the series, the podcast has covered diverse technology-related themes that have informed, entertained and inspired listeners. Discussions with guests have explored subjects from blockchain, sourcing, automation and artificial intelligence, to 5G n...
9: Blockchain – Disrupter or Distracter?
November 20, 2019 21:35 - 46 minutes - 43 MBWhen it comes to blockchain, the jury’s still out. Some believe it’s an example of technology that’s promised much and delivered little. Others think it will have a far-reaching impact on practically every aspect of our lives, much the same way the internet has. Barry gets together this week with two eminent blockchain thought-leaders, Alex Manders of ISG and Muneeb Shah of Wipro, for the latest episode of the ISG Smartalks™ podcast. Together they define blockchain for the uninitiated and ...
8: Expert Views from Automation’s Front Lines
October 04, 2019 04:00 - 43 minutes - 39.7 MBIn this episode of the ISG Smartalks™ podcast, we look back at ISG’s Automation Summit London (11-12 September). Barry Matthews catches up with four leading automation experts at the conference to find out their thoughts on the current state of technology and how they see automation impacting business over the next decade. Barry speaks with Professor Leslie Willcocks of the London School of Economics, who has co-authored 65 books on automation. Willcocks believes we’ll see exponential grow...
7: The Sourcing Industry – Past, Present and Future
September 06, 2019 04:00 - 36 minutes - 33.3 MBThe ISG Index™ has been assessing and analyzing the state of the global IT services market for the past 17 years, over 67 consecutive quarters. The Index is considered the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. It covers both the traditional, managed services sourcing market as well as the fast-growing as-a-service market. Stanton Jones, Director an...
6: 5G and Network Sourcing
August 05, 2019 04:00 - 35 minutes - 32.9 MB5G is just around the corner and many believe the next generation of networks will transform the world in unimaginable ways. From enabling live streaming to driverless cars, 5G will facilitate many technological innovations. Businesses prioritizing customer experience know that fast, reliable network performance can drive improved order fulfilment, payments and customer service. Getting the network “supply chain” right has never been more important because it provides the foundation for di...
5: Service Orchestration – What is it and Why is it Important?
July 04, 2019 04:00 - 33 minutes - 30.9 MBMost businesses are by now some way down the road of digitization. Many are automating their services using a mix of the growing array of automation and cognitive technologies. Automating services inevitably means that human and digital workforces find themselves delivering different parts of the same business processes, or at the very least interfacing with each other. So, the challenge enterprises are increasingly facing is how to ensure oversight and visibility across processes and man...
4: The Rise of Artificial Intelligence
June 04, 2019 04:00 - 42 minutes - 38.8 MBArtificial Intelligence (AI) is arguably one of the most disruptive technologies of our time. In this episode of ISG Smartalks™ Barry Matthews is joined by Mark Kelly of AI Ireland to discuss how AI is set to transform our lives, both as workers and consumers. Although not new on the scene, AI is currently driving a revolution in business due to its ability to leverage big data, improved algorithms and the Cloud. AI technologies are benefitting a vast range of industries with contextualizat...
3: The Future of Work
May 13, 2019 04:00 - 30 minutes - 28.3 MBBarry Matthews and Steve Hall explore the multiple ways in which technology is influencing what we do at work as well as how and where we work. Despite technologies such as PCs, mobiles, smartphones and networks having had a massive impact over the past few decades, most of us still operate in part analog and part digital world. Organizations must continue to adapt themselves using automation, collaboration tools and the latest thinking on optimal office environments to ensure they can mak...
2: Technology Contracting in a Digital World – A Legal Perspective
April 16, 2019 04:00 - 47 minutes - 43.1 MBBarry Matthews continues his exploration of sourcing in a digital world, this time with Kit Burden of global law firm DLA Piper. Lawyers play a central role in contracting for third party services, and major changes to the industry over the past two decades have had a lasting impact on their role and approach. The need for shorter, more flexible, more agile contracts, coupled with the desire to create collaborative partnerships with third parties have become the norm. Artificial Intelligence...
1: Sourcing in a Digital World
March 14, 2019 13:31 - 49 minutes - 45.3 MBBarry Matthews and Steve Hall introduce ISG’s new Podcast series. In this inaugural episode, they discuss sourcing in a digital world – in particular how outsourcing has adapted and changed to handle digital technology and agile ways of working. The way that organizations contract for services has changed massively over the past decade, in particular, the Cloud has unleashed capabilities that have been key to transforming the sourcing industry. Join Steve and Barry as they consider the co...