Episode 19: Yes, This Seat Is Open
Is This Seat Open?
English - June 22, 2021 19:59 - 6 minutes - 6.35 MB - ★★★★★ - 59 ratingsAviation Leisure Society & Culture Places & Travel leadership aviation corporate culture flying gary kelly southwest southwest airlines travel Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 18: The Last Flight Of Rosa Parks
Next Episode: Episode 20: Flying Through A Pandemic
Window, aisle, or middle? Since Southwest Airlines first took to the skies, seating has been customer's choice. The reasons behind the open seating have as much to do with the airline’s unique culture as they do with an optimized boarding process. In this episode, Managing Director Customer Experience Tony Roach explains the policy that sets Southwest apart from the rest.
For more stories on Southwest Airlines’ 50 years of flying and a look behind the scenes, check out latimes.com/isthisseatopen