ITIL4 Explained & Integrating Multiple Help Desks - with Alexander Schmidt

Integration Talks by Exalate

English - February 01, 2021 19:00 - 31 minutes - 21.8 MB
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Next Episode: Software Vendor Integration: Trends, integration standards & Managing APIs - with Ryan Lunka

This is the very first episode of Integration Talks, a podcast where we discuss everything software integration with thought leaders and experts across industries.

In this episode, the podcast host and Exalate CEO, Francis Martens, discusses a few topics regarding ITIL with Alexander Schmidt, an ITIL 4 trainer & owner of Value Insights with more than a decade of experience in multinational companies in Switzerland & Hungary.

What is covered in this episode:

Update from ITIL3 to ITIL4Using ITIL4 and the voice of the customer with different helpdesksITIL4 and multi-helpdesk integrationMeasuring the integration's KPIs for the companies involved

Do not forget to check out the Exalate e-books on software integration: https://exalate.com/ebooks-and-whitepapers/

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