The Dawning of the Age of the Empowered Consumer

Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill.
The Great Insurance Debate: Who Owns the Customer—Agent or Carrier? (https://www.carriermanagement.com/features/2019/11/03/199963.htm)
For Lemonade, Pink in Germany Is (at Least Temporarily) Verboten (https://www.carriermanagement.com/news/2019/11/04/199975.htm)
What’s the Deal With Millenial Pink? (https://www.theguardian.com/artanddesign/shortcuts/2017/mar/22/millennial-pink-is-the-colour-of-now-but-what-exactly-is-it)
#FreethePink (https://twitter.com/search?q=%23freethepink&src=recent_search_click)

Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill.

The Great Insurance Debate: Who Owns the Customer—Agent or Carrier?

For Lemonade, Pink in Germany Is (at Least Temporarily) Verboten

What’s the Deal With Millenial Pink?

#FreethePink