CX, customer reviews, and 50 cases of beer: A chat with Jay Baer

Inside the Funnel

English - March 03, 2021 13:00 - 42 minutes - 38.5 MB - ★★★★★ - 24 ratings
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Next Episode: The horsemen of the website apocalypse (and their buzzkill pal)

Keynote speaker, best-selling author, advisor to 36 of the Fortune 500, seventh generation entrepreneur, certified barbecue judge, divorce statistician, reformed domain squatter... Jay Baer has seen and done it all, and now he's Inside the Funnel's first ever guest! Join Jenna, Dan, and Nasser as they gleefully pick Jay's brain to reveal priceless insights into customer experience (CX), including:

Kansas barbecue vs. Texas barbecueWhy do 70% of CX initiatives fail?How online reviews have become the dominant force of our ageQuick, clear, and kind: The three levers of CX600 haircuts, 600 questionsDelta Airlines and the coveted customer experience

LINKS: www.dacgroup.com | www.jaybaer.com | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org