Episode #24 - Defined Expectations: Are They Key to a 5-Star Experience for REI Patients? An Interview with Lisa Duran

Inside Reproductive Health Podcast

English - May 24, 2019 01:29 - 40 minutes - 56 MB - ★★★★★ - 29 ratings
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Previous Episode: Episode #23 - Reducing Third-Party Legal Risk in an Era of Limited Anonymity. An Interview with Melissa Brissman

Next Episode: Episode #25 - Buy-in: Necessary for Successful Implementation of an EMR System? An Interview with Nicole Koczanowicz

In this episode, host Griffin Jones chats with Lisa Duran, the Chief Experience Officer for the Inception Fertility Network. Duran’s extensive experience in team-focused patient experience programs has led her to help clinics implement programs that impact the way patients and staff alike respond to the clinic. Jones and Duran discuss the changes in the field and how clinics can differentiate by creating a truly customized experience for patients.