193 Reviewing NYT's Podcast on Yale Fentanyl Incident and Preventing the Next One featuring Lisa Duran

This week on IRH we break down The New York Times podcast, The Retrievals, a five part series that provides an in-depth look at the Yale Fertility fentanyl scandal.

Lisa Duran, who’s consulted dozens of fertility clinics across the US and Canada and was the Chief Experience Officer at Inception Fertility, leverages her experience to offer up methods you can integrate to drastically reduce the likelihood of a terrible scandal at your own clinic.

She provides four big takeaways:

A Closed Loop Feedback System (Lisa gives some examples and how they work for patients and staff)
Recruitment and Retention (And the risk management necessities involved)
Leadership (How to engage your team to create consistent accountability)
Service Recovery (Validating feelings, getting more information, and taking ownership)