135: The only way to keep fertility staff from quitting when you can’t replace them fast enough? with Steve Rooks

This week, Steve Rooks, COO of The Fertility Partners, and Griffin discuss how entities like EngagedMD and the Lean system work to reduce employee burnout and improve the patient experience. But can programs like Lean fit into the fertility space? Is the EngagedMD approach of automation helpful to the patient, or does it cut down on valuable patient face-to-face interaction? Listen to learn more.

Listen to hear:

Griffin question the one-size-fits-all approach to Lean’s operations solution, and whether or not it works in the fertility space.
Steve Rooks explain how it is possible to add patient value and reduce operational volume at the same time through automation with programs like EngagedMD.
Griffin question the viability of pre-packaged patient education in a virtual format vs. face-to-face physician conversation.
Griffin and Steve discuss the importance of patient engagement during their (long) initial waiting period.

Steve Rooks:

Company name: The Fertility Partners

LinkedIn Handle: https://www.linkedin.com/in/stephenrooks/

Website URL: https://www.thefertilitypartners.com/

Want to make your company irresistible to new talent? Let’s start the conversation at fertilitybridge.com.