130: Does First Class Service Win in the End? with Terry Malanda
Inside Reproductive Health Podcast
English - April 04, 2022 06:00 - 1 hour - 57.8 MB - ★★★★★ - 29 ratingsSociety & Culture Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
On this episode of Inside Reproductive Health, Griffin Jones chats with Terry Malanda about patients’ freedom of choice. Terry, the owner of Mandell’s Clinical Pharmacy, believes that customer service is the North Star for long-term company growth. With all the consolidation happening, Griffin and Terry explore the current state of how consumers make their pharmacy decision and future trends on what will impact that decision.
Listen to the full episode to hear:
The debate on freedom of choice for patients to choose a pharmacy
Why pharmacies can and should be providing additional services to patients, including benefits coverage and discount programs
How consolidation of fertility clinics is reducing the choice that patients have when it comes to pharmacies and other services
Why some pharmacies outsource their compounding, and what that means
The virtuous cycle vs. the vicious cycle of customer service
Terry’s Info:
Website: https://www.mymandellspharmacy.com/meet-the-staff/
Twitter: https://twitter.com/mandellsrx
Linkedin: https://www.linkedin.com/in/terry-malanda-09ab9528/
Inside Reproductive Health is sponsored by EngagedMD. For technology that educates your patients with true informed consent, visit engagedmd.com/IRH for 25% off your implementation fee.