Lili Cheng, VP of AI and Research at Microsoft

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

English - August 09, 2018 15:58 - 30 minutes - 28.2 MB - ★★★★★ - 74 ratings
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Previous Episode: Claire Vo, VP of Product Management at Optimizely

Next Episode: Nick Caldwell, VP of Engineering at Reddit

For more than 20 years, Lili Cheng has been shaping the way we chat — first with Comic Chat, a graphical IRC built into Internet Explorer in the mid ’90s and now as Microsoft’s VP of AI and Research, where she oversees the companies Bot Framework. In conversation with Intercom's Adam Risman, she explains how bots and humans complement one another, when to give your chatbot a personality, and much more.

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