Transforming Government Operations Using IT, With Special Guest Bill Eggers

Innovation Files: Where Tech Meets Public Policy

English - June 29, 2020 05:00 - 25 minutes - 17.4 MB
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COVID-19 has forced governments at all levels to implement changes in their operating structures that probably should have happened a decade ago. A worldwide shift toward remote work and a more distant lifestyle now means governments will need to find different methods of delivering public services long term. Rob and Jackie discuss e-government opportunities and how flipping orthodoxies can (and should) reinvent government operating models with Bill Eggers, executive director of Deloitte’s Center for Government Insights.

Mentioned

Daniel Castro, Galia Nurko, and Alan McQuinn, “Benchmarking U.S. Government Websites” (ITIF, November 2017).Daniel Castro and Michael McLaughlin, “Benchmarking State Government Websites” (ITIF, August 2018).William D. Eggers, Pankaj Kishnani, and Shruthi Krishnamoorthy, “Transforming Government Post–COVID-19: How Flipping Orthodoxies Can Reinvent Government Operating Models,” Deloitte Insights, June 15, 2020.William D. Eggers, Delivering on Digital: The Innovators and Technologies That Are Transforming Government (RosettaBooks, 2016).William D. Eggers, Government 2.0: Using Technology to Improve Education, Cut Red Tape, Reduce Gridlock, and Enhance Democracy (Rowman & Littlefield, 2007).Michael Hammer, The Reengineering Revolution: A Handbook (HarperBusiness, 1995).

Robert D. Atkinson, et al., “Digital Policy for Physical Distancing: 28 Stimulus Proposals That Will Pay Long-Term Dividends” (ITIF, April 2020).Daniel Castro, “Time to Toss Social Security Numbers,” Washington Post, April 27, 2018.