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Ep #10 - Tell Touch: The importance of using feedback to improve your clients' experience
Innovate for Impact
English - November 07, 2021 20:00 - 29 minutes - 20.2 MBNon-Profit Business Management Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Ep #9 - Why failure is a belief you need to give up
Next Episode: Creating a system of collaboration
In this episode, Tracey and Dan are joined by Christine and Diana from Tell Touch, an easy to use feedback tool that is helping aged care organisations to improve their services and create better relationships with their consumers. They discuss the necessity of feedback and the role it plays in improving the experience you deliver to your clients
Here’s a taste of what Dan, Tracey, Christine and Diana cover in the conversation
Tracey and Dan emphasize the importance of feedback and how you can use it effectivelyChristine and Diana introduce Tell touch, a digital complaints feedback system and how it is improving the collation and action of feedback in aged careHow they went from working nurses to starting a tech company The benefits of embracing feedback and creating a person-centric environment.The risks of not dealing with client feedback How the best organisations are using feedback to fuel their future successLinks from the episode
Tell Touch website: Click here The 'Innovate For Impact Self Assessment': Click hereImpacto Consulting on LinkedIn: Click here