#2: The Indicators of Quality Service Experience
In The Know - A Dispatch Podcast
English - February 16, 2017 21:19 - 19 minutes - 26.2 MB - ★★★★★ - 1 ratingBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #1: How Enterprises Satisfy the Modern-Day Customer
Next Episode: #5: How Enterprise Brands can be More like Amazon
What does quality really mean?
On today's episode, we’re discussing what the factors of quality are in the service world. We’ll talk about Net Promoter Score, what “being on time” actually means, and we’re answering the general question "is faster always better."
Get ready to dive into some data.
I hope you enjoy listening as much as I enjoyed chatting with today’s guest Samantha Crowell Richard (twitter.com/SamCRichard).
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Music: www.bensound.com & www.jamendo.com