In It ForEVER | Helping Businesses Grow Through Events and Membership Programs
51 episodes - English - Latest episode: over 5 years ago - ★★★★★ - 36 ratingsDan and Nicole Ratner are a power couple in the association world leading organizations to achieve record growth in membership and plan highly efficient events over their 36 combined years in the industry. After climbing to the highest levels of leadership in multiple organizations, they both made the unusual choice to step off the corporate ladder and put family first. Throughout this podcast, you’ll hear how they help non-profit and for-profit businesses move from incremental growth to exponential growth, from passive customer relations to active customer relationships, and from surviving to thriving. They’ve introduced a unique business model called the In It ForEVER™ Principle that emerges from the belief that members/attendees/customers are in it for…a quality positive Experience, ever-increasing Value, intentional Engagement, and consistent and reliable Relevance. The show includes a mix of discussions, interviews, and education focused on topics, such as, event planning, meeting planning, membership development, member retention, member engagement, value proposition development, marketing, direct sales, selling, strategic planning, managing a governing board, customer service, vendor and provider relations, and curating and cultivating partnerships.
As independent entrepreneurs growing their own small business (The Next Steps, LLC), listeners will also get a glimpse into the challenges and struggles they face managing their family and business together.
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Episodes
What it Takes: Putting Together a 1st Ever Conference 051
September 13, 2018 16:10 - 28 minutes - 23.6 MBWe are excited to welcome Marcia Sheehan, Founder of Charmed Cardinals today as we talk with her about putting together a 1st ever conference. Not only is her Society putting together this event they also have a membership program which we touch base on. Listen in to hear how she's applying the In It ForEVER™ principle to the Connector Conference.
5 Tips in 5 Minutes Working with Volunteers Episode 50
September 06, 2018 10:02 - 5 minutes - 4.03 MBMost of us work with Volunteers in some capacity whether it's on a committee, Board, School PTO you name it! So we are offering up 5 Tips in 5 Minutes on working with Volunteers.
5 Books We Recommend 049
August 31, 2018 14:51 - 20 minutes - 16.9 MBWe love to read and wanted to share with you all some of our favorites. In this episode we are talking about 5 books we recommend. These are both for personal and professional use and we can't wait to hear what you think we should read.
Onboarding New Members
August 24, 2018 15:59 - 7 minutes - 5.74 MBRetention is not an event, it's a constant throughout their cycle. Retention rises and growth happens with onboarding plans. Do you have an onboarding plan in place for new members? The first year of membership is teaching and molding new members to become loyal. This week we talk about the onboarding process and give some tips on what you can implement to provide the value message.
Podcastiversary + Contest 047
August 17, 2018 12:16 - 16 minutes - 13.2 MBHappy Podcastiversary to US! Learn what the numbers 1-46-4-5 all have in common as we take you on a brief lessons learned within our first year! PLUS we have a contest announcement as we get ready to hit our 50th episode.
6 Crucial Metrics of Membership
August 09, 2018 20:47 - 7 minutes - 6.28 MBEvery membership program is different yet there are 6 dials each professional should monitor on a daily basis. Listen in to hear what data points you should be reviewing and monitoring.
5 Tips in 5 Minutes: Meeting Budget 045
August 02, 2018 16:35 - 4 minutes - 3.95 MBIn this month's 5 Tips in 5 Minutes we are giving you tips on the meeting budget. If you have a meeting, event or product to sell you need a budget and we recommend you follow these easy 5 tips to help with the process.
The Value of Student Membership 044
July 27, 2018 12:25 - 14 minutes - 11.9 MBIn this week's episode Dan shares thoughts and perspectives on the value of student membership. Are you offering discounts, complimentary or scholarships to student members? Is that helping or hurting your organization? Listen in to find out more and let us know what do you offer your student members and do you have a category of membership for students.
How we got here-our personal story 043
July 19, 2018 20:09 - 37 minutes - 30.4 MBIn this episode we are getting personal. We've been asked many times how did we get here working with one another and how do you work together? So we are answering that today and getting very real, raw and honest! If you are thinking of starting your own business you might want to hear how we got here and how it's all working out.
5 Tips in 5 Minutes Trade/Vendor Shows
July 12, 2018 14:18 - 5 minutes - 5.19 MBIn this month's 5 Tips in 5 Minutes we are talking trade and vendor shows best practices. Are you doing each of these? Have one we didn't mention let us know in the comments!
Renewal is NOT Retention
June 28, 2018 17:16 - 5 minutes - 5.15 MBIn this episode we talk about how renewal and retention are not interchangeable when it comes to your memberships.
SEO-What does it all really mean? 040
June 21, 2018 11:10 - 33 minutes - 27.9 MBToday's episode we are bringing the experts to YOU and talking SEO with Corrie & Heather the team behind Target Rocket. What does SEO mean? How can we keep up with the ever changing environment? How many dollars do I allocate within my budget? I'm a niche Association how can I really target the group I want? We also get to delve into some Facebook tools that are powerful and free! This episode goes into the EVER that we focus on: engagement, value, experience and relevance and how it applies...
Remedying the Situation 039
June 14, 2018 14:51 - 21 minutes - 18.2 MBThis week we are asking, "Is the customer always right?". We agree on the answer and does it match what you think? Listen in to find out and find ways to remedy a situation. We give some clear cut examples of how to remedy various situations. Have you needed to remedy a situation? We want to hear about it please share with us in the comments.
5 Tips in 5 Minutes: Prospecting 038
June 01, 2018 18:03 - 5 minutes - 4.78 MBIn this months 5 Tips in 5 Minutes we are giving you some (5 of course) tips on how to prospect: gain new customers, members, sales, or clients.
The Door Knob Technique 037
May 17, 2018 14:04 - 4 minutes - 4.46 MBIn this episode Dan touches base on another sales technique that works called the Door Knob Technique. Whether you believe it or not we are all in sales so listen in and test it out.
5 tips in 5 Minutes for successful fundraising events 036
May 03, 2018 16:31 - 5 minutes - 4.9 MBIn this month's 5 Tips in 5 Minutes we offer successful fundraising event tips. We also had enough time to do a bonus tip and have a full blog post as well with even more details.
A Shocking Sales Technique 035
April 27, 2018 19:29 - 6 minutes - 5.46 MBIn this episode we offer a sales technique to help you make more sales for your business.
two two two method works 034
April 19, 2018 10:00 - 9 minutes - 7.86 MBHow the two two two method worked for me then and still does now. Learn what it's all about and how valuable it can be for your business. This is the perfect listen for those especially in sales and membership.
Strategic Planning 033
April 12, 2018 10:00 - 23 minutes - 19.7 MBOur reflections on the strategic planning process and tips for going through it.
5 Tips in 5 Minutes on Membership Marketing 032
April 05, 2018 14:38 - 5 minutes - 5.06 MBIn this month's 5 Tips in 5 Minutes Dan talks about the best ways to market your membership program. Do you know the difference between the tangible and intangible benefits and why one is better to market versus another?
IN³ Spring 2018 Review 031
March 23, 2018 20:51 - 19 minutes - 16.6 MBIt's hard to believe it's been one week since we prepped for our third IN³. In this episode we talk about what IN³ is all about and offer a recap of the education offered, what our attendees have to say and much more.
Toolkits 030
March 16, 2018 17:47 - 14 minutes - 12.2 MBToolkits provide your stakeholders with resources to help with the promotion and administration of your company/organization. In this episode we give suggestions for toolkits to have and what can be included.
5 Tips in 5 Minutes: Must Haves for Registration Forms 029
February 28, 2018 18:44 - 6 minutes - 5.54 MBIn this month's 5 Tips in 5 Minutes we offer the five must haves for every registration form. We talk about why it's important to have these on each registration form and even offer a free download.
Tracking the Membership Experience 028
February 23, 2018 16:13 - 11 minutes - 15.6 MBThere is a lot of talk about UX (User Experience) and MX (Membership Experience). In this episode we offer advice for tracking and monitoring the membership experience.
7 Steps to Creating the Meeting Event Plan 027
February 16, 2018 21:05 - 8 minutes - 13.5 MBIn this episode we talk about the 7 steps to creating a meeting or event plan. No matter the size or scope of your event or meeting it is important to check off each step we discuss.
The One Question That Will Make You Money 026
February 08, 2018 20:10 - 20 minutes - 18.2 MBThere is one question that will make you money. Do you know what it is? Listen in to find out what the question is, where and when to use it and of course how.
5 Tips in 5 Minutes for an Effective Membership Brochure 025
February 02, 2018 21:07 - 6 minutes - 6.51 MBIn this month's 5 Tips in 5 Minutes we are talking about effective tools for your membership brochures plus some bonuses at the end!
4 Reasons to Hire a Professional Planner 024
January 19, 2018 22:06 - 9 minutes - 9.95 MBIn this episode we give you 4 reasons why it's important to hire a professional planner for your events. All too often we are asked, "why hire a professional?" and our answer is always the same so listen in to hear what we have to say.
2 Crucial Questions of Affinity Partnerships 023
January 12, 2018 22:34 - 10 minutes - 11.2 MBAffinity Partnerships are important to adding value to any association's value proposition and there are 2 crucial questions that you should be asking. Listen in to find out what they are.
5 Tips in 5 Minutes Small Staffs and Teams 021
January 05, 2018 16:25 - 5 minutes - 7.16 MBThis month's 5 Tips in 5 minutes will give you some great ideas to working with a small team and staff. How can we get the most productivity when we are all over whelmed? Are in you in a small staff association? Do you have a team beneath you in sales? Or own a small business with just a few assistants? This topic is for YOU!
2017 Bloopers 021
December 30, 2017 01:16 - 5 minutes - 6.68 MBWe learn a lot by making mistakes. To take us into the New Year we've put together a fun montage of some of our mistakes while podcasting these past few months--otherwise known as bloopers. So enjoy this quick listen and cheers to 2018!
Stepping It Up 020
December 15, 2017 19:24 - 6 minutes - 7.41 MBIn this episode we are talking about stepping up in 2018. How will you step it up with your goals for the future? We give you a fun tool to use to see what your focus may look like in the New Year.
Meeting Trends for 2018 019
December 08, 2017 18:49 - 10 minutes - 11 MBIn Episode 19 we touch base on Meeting Trends for 2018 and offer a few tips as you plan and prepare for your events. Regardless of the event make sure you know what the trends are and if they fit find a way to integrate.
Shifting from Customer Service to Concierge Service 018
December 01, 2017 00:52 - 6 minutes - 7.58 MBIn this episode Dan talks about shifting from customer service to concierge service. Here are some tips to take it to the next level and better serve your members, customers and clients.
Dealing with Crappy Leaders 017
November 16, 2017 09:00 - 19 minutes - 18.4 MBWorking with crappy leaders isn't always easy so in this episode we each offer 5 tips to dealing with crappy leaders. Plus we have a fun contest around how many times we said 'crappy'!
The Power of Associations 016
November 09, 2017 09:00 - 27 minutes - 24.2 MBNonprofit associations are an important part of our society. In this episode Dan does a little storytelling on the power of associations.
3 Wakeup Calls for Change 015
November 02, 2017 17:14 - 12 minutes - 12.6 MBListen in this week as Dan talks how to get your staff and volunteers on board with change. We think it is a lot like getting a stubborn teenager to wake up in the morning! It's all about getting their attention and removing their comfort with the familiar.
Crisis planning 014
October 26, 2017 08:00 - 7 minutes - 8.08 MBIn this episode we are talking about whether you can plan for a crisis for any type of event you are planning. Did you know that you can be liable if something happened and you weren't asking the right questions of your attendees? Take a listen in to find out some tips to show that you've done your due diligence for event planning.
5 Tips in 5 Minutes (or less) 013
October 19, 2017 18:52 - 4 minutes - 5.74 MBIn this episode we give you 5 tips in 5 minutes on events. As we gear up for one of the busiest seasons for hosting and attending events it's important to remember 5 basic musts, so take a listen.
My Membership Maxim 012
October 12, 2017 14:24 - 8 minutes - 9.15 MBIn this episode Dan offers 4 tips to help you grow your business based on a maxim he believes in for your membership, customers or clients. What is this all about? Take a listen!
Interview of Girls to the Moon Co-Founder Courtenay Rogers 011
October 05, 2017 15:35 - 40 minutes - 35.1 MBIn this episode we interview Girls to the Moon co-founder Courtenay Rogers. Girls To The Moon is a Nashville-based social enterprise company that brings together inspirational leaders, creative events, and impactful content to guide girls to become their best selves, impact their communities, and create a more inclusive culture. They surround girls age 10-14 with truth and education on topics ranging from healthy relationships and sex to creative writing and coding. The Next Steps, LLC team ...
Carried To Full Term Interview Part 2 010
September 28, 2017 11:06 - 29 minutes - 25.7 MBWelcome to our tenth episode of the In It ForEVER podcast. This episode is part two of a series on Carried To Full Term (CTFT) – a non-profit organization that operates a maternity home in Haymarket, VA (Prince William County) – and their journey to become sustainable and expand their reach within Northern Virginia. CTFT commissioned The Next Steps, LLC to plan and manage their annual fundraising event Life is a Gift held on December 2, 2016. In part two of the series, we catchup with France...
Membership and Attendee RELEVANCE 009
September 21, 2017 08:00 - 22 minutes - 20.7 MBWe are finishing up our In it ForEVER with the R: Relevance. If you don't have 100% market share within your field, industry, or sector then you must become more relevant to your core base and develop products, programs, and services that better meet their needs. The premise of this principle is that you should not move out of your lane and you should focus completely on the one carrot or what your following wants and needs from you and your business or organization. Join us as we offer sugg...
Attendee and Membership ENGAGEMENT 008
September 14, 2017 09:00 - 23 minutes - 21.3 MBIn this episode Dan & Nicole explore the 3rd letter of the In It ForEVER principle of ENGAGEMENT. Not the kind where Dan got down on one knee and proposed! Rather the type that you have with your attendees and members.
Membership and Attendee Value 007
September 07, 2017 12:21 - 20 minutes - 18.9 MBIn this episode we talk about the membership and attendee VALUE as it relates to the In It ForEVER principle. We talk about what is commonly found when analyzing the value proposition of a business, the difference between unique selling proposition and the value proposition, how to be more disciplined about delivering value, how to remain at the top of your customers' minds, the 3 questions to ask members and customers when surveying and why value is tied to monetary figures. On the meetings...
The Membership & Attendee Experience 006
August 31, 2017 04:00 - 30 minutes - 26.6 MBIn this episode Dan & Nicole take a look at the first need in the In It ForEVER principle--the need for a quality membership or attendee Experience.
Carried To Full Term Interview Part 1 005
August 24, 2017 09:00 - 27 minutes - 24.2 MBIn this episode we interview Frances Robin of Carried to Full Term (CTFT) and how we are working together on their annual fundraising event and membership program.
NetWorKing is Like Dating 004
August 22, 2017 09:00 - 18 minutes - 17 MBIn episode 4 Dan & Nicole talk about how networking is like dating! Learn about the stages of networking, why it's important, thinking outside the box and extending your reach. Not to mention what to do if it doesn't work.
In It ForEVER Principle Events and Meetings 003
August 15, 2017 18:35 - 11 minutes - 11.9 MBIn this episode, Nicole describes and explains the In It ForEVER Principle and how it applies to your meetings and events. Remembering that its the Experience, Value, Engagement, and Relevance will bring your event full circle.
The In It ForEVER Principle 002
August 15, 2017 18:00 - 17 minutes - 10.5 MBIn this episode, Dan describes and explains the In It ForEVER principle and how the relationship a business has with its customers is more dependent on delivering a quality experience, ever-increasing value, intentional engagement, and consistent relevance and less on marketing, sales, and renewal.