Today I'm interviewing an incredible lady about your consumer rights to complain, Helen Dewdney, owner of The Complaining Cow. Helen is the go-to expert for anything related to consumer rights and knowing your consumer rights to complain.

In this episode:

The difference in your rights when shopping online Some common consumer rights misconceptions When you don't have a right to request a refund (but may be able to get one anyway) How your credit card could help you get a refund Where to go if you need to make a complaint What to do if you're not happy with a complaint resolution   Resources:

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The Consumer Rights Act 2015

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