The Art of Listening, for Customer Experience Improvement
Improving Customer Experience
English - May 13, 2010 16:39 - 3 minutes - 2.36 MB - ★★★★★ - 2 ratingsManagement Business customer retention experience loyalty satisfaction roi Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Curiosity is the key to great listening skills that improve customer experience. When you’re truly curious about your customer’s opinions, expectations and requests, you’ll find the customer to be more pleasant, interesting and fulfilling to you as well. 5 tips for customer-focused listening skills. From the blog Customer Experience Optimization: at http://customer.ology.com (3:26).