Employee Engagement in Balanced Scorecards
Improving Customer Experience
English - July 22, 2010 22:29 - 5 minutes - 7.71 MB - ★★★★★ - 2 ratingsManagement Business customer retention experience loyalty satisfaction roi Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Creativity for Customer Experience Improvement
For senior executives the traditional balanced scorecard provides insights for steering the corporation or initiative in the right direction. However, these high level metrics may appear out of reach for most employees. Hear practical methods for engaging employees in balanced scorecards. From the blog Customer Experience Optimization: Delivering Your Brand Promise. (5:36) Mevio {Mevio-df44d696b0fbde8457e21482896839fa}