Customer Data Integration for a 360-Degree View of Customer Experience
Improving Customer Experience
English - May 15, 2010 17:14 - 7 minutes - 5.01 MB - ★★★★★ - 2 ratingsManagement Business customer retention experience loyalty satisfaction roi Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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You’ve probably heard of the blind men who touched part of an elephant and were adamant about their interpretations. Businesses are in the same predicament without customer data integration for a panoramic viewpoint. Examples from Hewlett-Packard. From the blog Customer Experience Optimization: at http://clearaction.biz/blog (7:17).