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Brigham Dickinson of Power Selling Pros brings us an interesting conversation regarding technicians and their human skills and reaching customers on an emotional level. Yellow Jacket Digital Torque Wrench https://yellowjacket.com/product/digital-adjustable-torque-wrench/ Nylog https://www.refrigtech.com/nylog-blue/ Housecall Pro https://www.housecallpro.com/hvacknowitall