Over the past several months, the ways brands engage with their customers have changed, and things that used to work no longer have the same impact.

When was the last time you considered your customers, not your products? Have you reached out to them lately?

If you haven’t reached out to them, have they missed you? Did they even notice that you were no longer in their lives?

Today, Ed is flying solo. He will go over how brands can build relationships with their customers by ensuring that they make contact with their customers. Those contacts are "touchpoints" that can make the difference between a successful and growing brand and one that consumers will soon forget.

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