How to Spark Success - Episode 58 (Luxury customer care - with Hannah Houghton)

How to Spark Success

English - July 27, 2022 13:00 - 48 minutes - 44.2 MB
Entrepreneurship Business Management successtips howtobesuccessful howtosparksuccess lizhamlet sparksucceed success Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: How to Spark Success - Episode 57 (Stories matter - with Nick Jemetta)

Next Episode: How to Spark Success - Episode 59 (Nick Raeburn - Story & your digital why)

If you’re partial to a touch of luxury and want to factor this into your own business, then you’re going to want to listen to this episode!

My guest on this episode of the “How to Spark Success” podcast is Hannah Houghton – Co-founder of CLG London.

CLG London is a new business producing luxury leather goods for corporate gifting and hospitality industry, injecting a much-needed shot of elegance into this traditionally old-fashioned category.

Launched in January 2021. A year and a half in business and their hospitality clients include Fever Tree, The Berkeley, Mariposa Yachts and Vapiano, to name a few.

They have received 5-star ratings from every client they have worked with, with glowing reviews.

Hannah applies a passion developed over 10 years of working together for a British Heritage brand, learning the history and nuances of the leathermaker’s craft from the very best. Her depth of knowledge, and respect for this most versatile natural material is apparent in every project they work on.

In this episode, amongst so many things on growing your business, we chat:

Building a new business and working with others How to make a co-founder relationship work Why sharing the transformation is more important that the details of your product or service How to develop stellar aftercare for your clients Why customer service is still king and liking people is important! Why you shouldn’t second guess what customers want

And so much more!

You can connect with Hannah via:

CLG website - https://corporateluxurygoods.co.uk/

LinkedIn - https://www.linkedin.com/company/73921273/

Instagram - https://www.instagram.com/clg.london/

If you’ve been inspired and would like to find ways to lead better, launch your business idea, grow your business or increase your online presence, book in a call with me, Liz Hamlet (Podcast host, Coach, Speaker & Strategist) at https://www.sparksucceed.co.uk/ or connect with me on LinkedIn on https://www.linkedin.com/in/liz-hamlet/