How To Care
20 episodes - English - Latest episode: 6 months ago - ★★★★★ - 7 ratingsAt Nurse Next Door, we’ve always thought getting older was something to be celebrated. We believe that by living Happier Aging, we can profoundly impact our own lives, and the lives of those around us. Happier Aging® is Nurse Next Door’s philosophy of care: for our clients, their families, our people and everyone we meet. It all comes down to our care approach, leadership and the people behind the scenes. In this series of conversations between Cathy Thorpe, CEO at Nurse Next Door, and Sarah Stockdale, we’ll learn about Cathy’s radically empathetic and bold approach to leadership, and how Nurse Next Door is changing how we—as a society—can help care for our elderly.
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Episodes
Bold Kindness: Means Lead Less, Mentor More
October 16, 2023 09:00 - 21 minutes - 19.9 MBOften the best way to lead is to get out of the way. This is the fourth and final part of our series on Bold Kindness so we’ll be talking to President and CEO of Nurse Next Door, Cathy Thorpe, about how her leadership style involves doing as little leading as possible. Instead it’s about mentoring and guiding the team to lead their own lives, grow their confidence and skills, and make their own decisions. We’re also joined by one of Cathy’s longtime mentees, Veronica Tissera, VP Client Exper...
Bold Kindness: The Abundance Mindset
September 18, 2023 09:00 - 26 minutes - 24.7 MBTo grow a business, or even just grow yourself, you have to start by believing you can grow. Having a mindset of abundance is really important to Nurse Next Door. It means you don’t obsess over numbers, and you don’t find reasons to cut back or avoid doing something. You look for what is possible, and how to make more things happen. Director of People and Culture, Kelly Quinn, joins us to talk about how to foster a culture of abundance, alongside president and CEO, Cathy Thorpe.
Bold Kindness: REAL conversations
August 14, 2023 09:00 - 25 minutes - 23.4 MBHow well do you really know the people you work with? Could you name their hopes, dreams and fears? Do you share your own deepest feelings with those you spend your working life with? Do you have open and honest conversations, led with care? At Nurse Next Door that’s an important part of the company culture, and it starts by having REAL conversations. President and CEO, Cathy Thorpe, has fostered that culture through sharing her own life, leaning into REAL conversations, and with one importa...
Bold Kindness: The Growth Philosophy
July 17, 2023 09:00 - 21 minutes - 20.1 MBBold Kindness is the philosophy at the core of Nurse Next Door’s culture. It encourages people to be high performers on their own terms. It's how Nurse Next Door achieves amazing growth and engaged team members. This is the first of four episodes exploring this groundbreaking way of generating their culture and developing people. The series will be completed with a book release in 2024. President and CEO, Cathy Thorpe, explains her Bold Kind approach in full, and we’re joined by Arif Abdulla...
Meet Julia, the Daughter
July 05, 2022 04:00 - 26 minutes - 36.7 MBIf you want to know more about Nurse Next Door’s care, then the best person you could speak to is the daughter of one of our clients. Julia Killy’s dad received care from Nurse Next Door in the final part of his life. Julia describes how the theme of his care was around dignity and Happier Aging. Nurse Next Door didn’t just care for Julia’s dad… they cared for Julia. If you have questions about your own care, or perhaps a parent, then this episode is for you. It’s the final part of this seri...
Episode 8: Meet Julia, the Daughter
July 05, 2022 04:00 - 26 minutes - 36.7 MBIf you want to know more about Nurse Next Door’s care, then the best person you could speak to is the daughter of one of our clients. Julia Killy’s dad received care from Nurse Next Door in the final part of his life. Julia describes how the theme of his care was around dignity and Happier Aging. Nurse Next Door didn’t just care for Julia’s dad… they cared for Julia. If you have questions about your own care, or perhaps a parent, then this episode is for you. It’s the final part of this seri...
Episode 7: Meet Kiran, the Franchise Owner
June 28, 2022 04:00 - 23 minutes - 32.3 MBNurse Next Door is not just one business. “HeartQuarters,” in Vancouver, sits at the intersection of the brand and the small business owners who run Nurse Next Door franchises across three countries. Kiran Samran is one of those franchise owners. Nurse Next Door provides the flexibility for business owners like Kiran to run their own business with systems and support, all the while enjoying the things she loves to do. She works hard, but she also answers emails on the beach. Kiran is a big...
Meet Kiran, the Franchise Owner
June 28, 2022 04:00 - 23 minutes - 32.3 MBNurse Next Door is not just one business. “HeartQuarters,” in Vancouver, sits at the intersection of the brand and the small business owners who run Nurse Next Door franchises across three countries. Kiran Samran is one of those franchise owners. Nurse Next Door provides the flexibility for business owners like Kiran to run their own business with systems and support, all the while enjoying the things she loves to do. She works hard, but she also answers emails on the beach. Kiran is a big...
Meet Marika, the Care Designer
June 21, 2022 04:00 - 25 minutes - 34.6 MB“Care Designer” is not a job title you see at other care or health companies. Instead, they are often referred to as care managers. Marika Svac joins Sarah and Cathy to help us understand the creativity that small change of title implies. Being a Care Designer is all about working with clients, caregivers and franchise owners, and providing that crucial link between business and client. Find out how Marika has developed herself personally and professionally at Nurse Next Door in this second...
Episode 6: Meet Marika, the Care Designer
June 21, 2022 04:00 - 25 minutes - 34.6 MB“Care Designer” is not a job title you see at other care or health companies. Instead, they are often referred to as care managers. Marika Svac joins Sarah and Cathy to help us understand the creativity that small change of title implies. Being a Care Designer is all about working with clients, caregivers and franchise owners, and providing that crucial link between business and client. Find out how Marika has developed herself personally and professionally at Nurse Next Door in this second...
Episode 5: Meet John, the Caregiver
June 14, 2022 04:00 - 22 minutes - 30.7 MBAt the core of Nurse Next Door are our Caregivers, and John Steele exemplifies everything it means to embrace Caregiving as a Career. It’s about shifting the mindset of what that role of the Caregiver could be. Sarah, Cathy and John dig into the rewards of this work and what it takes to be a Caregiver. Find out how John uses skills gained in his sales career to provide Happier Aging, Nurse Next Door’s Care Philosophy in this first part of our series exploring different areas of care at Nurse...
Meet John, the Caregiver
June 14, 2022 04:00 - 22 minutes - 30.7 MBAt the core of Nurse Next Door are our Caregivers, and John Steele exemplifies everything it means to embrace Caregiving as a Career. It’s about shifting the mindset of what that role of the Caregiver could be. Sarah, Cathy and John dig into the rewards of this work and what it takes to be a Caregiver. Find out how John uses skills gained in his sales career to provide Happier Aging, Nurse Next Door’s Care Philosophy in this first part of our series exploring different areas of care at Nurse...
Episode 4: From Cathy’s Couch
October 26, 2021 09:00 - 23 minutes - 21.1 MBOver the last three podcasts we’ve talked to CEO Cathy Thorpe about her leadership style and management philosophy, but now it’s time to walk the walk. Leaders and employees from inside and outside of Nurse Next Door sent in their sticky scenarios from their workplaces and Cathy draws on her experience and skills to give you answers in this Master Class on disruptive leadership.
From Cathy’s Couch
October 26, 2021 09:00 - 23 minutes - 21.1 MBOver the last three podcasts we’ve talked to CEO Cathy Thorpe about her leadership style and management philosophy, but now it’s time to walk the walk. Leaders and employees from inside and outside of Nurse Next Door sent in their sticky scenarios from their workplaces and Cathy draws on her experience and skills to give you answers in this Master Class on disruptive leadership.
Episode 3: Leading from the Heart
September 20, 2021 04:00 - 28 minutes - 25.9 MBCathy Thorpe is all about getting the best out of the people at Nurse Next Door. To do that, she knows she has to give them her best in return. Kim Scott’s concept of “Radical Candor” is a big part of Cathy's leadership style, so we’re hearing what that means and what it’s like to bring your whole, messy self to work — both from Cathy, and from a member of her leadership team. People want to be high performers in this space, so how does leadership make sure that everyone from Cathy through t...
Leading from the Heart
September 20, 2021 04:00 - 28 minutes - 25.9 MBCathy Thorpe is all about getting the best out of the people at Nurse Next Door. To do that, she knows she has to give them her best in return. Kim Scott’s concept of “Radical Candor” is a big part of Cathy's leadership style, so we’re hearing what that means and what it’s like to bring your whole, messy self to work — both from Cathy, and from a member of her leadership team. People want to be high performers in this space, so how does leadership make sure that everyone from Cathy through t...
Episode 2: Talking about Death
July 13, 2021 15:29 - 26 minutes - 25.7 MBWe all die, but we don’t want to think about it. But why not? We would all like our final chapter to be just as wonderful as any other part of our life, and working out how to do that begins with talking about death. Nurse Next Door’s CEO, Cathy Thorpe, recently lost her husband, Harry, and as devastating as that was she has also learned a lot about herself, and about what Happier Aging looks like until the very end. She talks about the two year journey from his diagnosis to his death, how w...
Talking about Death
July 13, 2021 15:29 - 26 minutes - 25.7 MBWe all die, but we don’t want to think about it. But why not? We would all like our final chapter to be just as wonderful as any other part of our life, and working out how to do that begins with talking about death. Nurse Next Door’s CEO, Cathy Thorpe, recently lost her husband, Harry, and as devastating as that was she has also learned a lot about herself, and about what Happier Aging looks like until the very end. She talks about the two year journey from his diagnosis to his death, how w...
Episode 1: Unlocking Happier Aging
February 08, 2021 20:41 - 26 minutes - 26.1 MBAt Nurse Next Door, we’ve always thought getting older was something to be celebrated. We believe that by living Happier Aging, we can profoundly impact our own lives, and the lives of those around us. Happier Aging® is Nurse Next Door’s philosophy of care: for our clients, their families, our people and everyone we meet. It all comes down to our care approach, leadership and the people behind the scenes. In this series of conversations between Cathy Thorpe, CEO at Nurse Next Door, and Sara...
Unlocking Happier Aging
February 08, 2021 20:41 - 26 minutes - 26.1 MBAt Nurse Next Door, we’ve always thought getting older was something to be celebrated. We believe that by living Happier Aging, we can profoundly impact our own lives, and the lives of those around us. Happier Aging® is Nurse Next Door’s philosophy of care: for our clients, their families, our people and everyone we meet. It all comes down to our care approach, leadership and the people behind the scenes. In this series of conversations between Cathy Thorpe, CEO at Nurse Next Door, and Sara...