Leadership in an Evolving Culture with Anthony Santiago of China Grill Management
Hospitality Leaders - Interviews with hotel, event, and food service experts
English - March 09, 2022 10:00 - 31 minutes - 42.8 MBBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
On this episode of the Hospitality Leaders podcast, I’m joined by Anthony Santiago, Director of Operations at China Grill Management, to discuss some of the cultural shifts in the hospitality industry.
While it may seem as though the Covid pandemic was the beginning of a new way of doing business, Anthony says that this is not the case. In reality, changes in restaurant culture had been a long time coming. Covid simply highlighted many of the issues that had existed all along.
The initial lockdowns meant spending extended time with family, and this time at home reminded Anthony of the value of life beyond work. That reminder became a core part of his approach to leadership.
By investing in his employees, Anthony has motivated his team to persevere through the worst of the pandemic. His team has been able to continue to create a high-quality guest experience at a time when customer service is easy to overlook.
Anthony took Covid-19 as an opportunity to respond positively to the needs of his team, and his restaurants have continued to thrive.
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