Episode 237: Do You Even Understand Your KPIs
Hire and Empower with Molly McGrath
English - January 02, 2024 11:00 - 13 minutes - 92.1 MB Video - ★★★★★ - 8 ratingsManagement Business Careers businessdevelopment empowerment employeeempowerment employeetraining firing hiring leadership legal staffing teamdevelopment Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, Molly emphasizes the importance of clear goals and metrics in order to achieve success in a law firm. While many firms have a vision for revenue and entrepreneurial freedom, the metrics can often be unclear and fuzzy. Molly explains that having clear metrics at every step of the process is crucial for consistent growth and success. She provides examples of how metrics differ between marketing, intake, and sales, highlighting the importance of tracking cancellations and reschedules.
Key Takeaways:
Metrics differ at each step of the process, from marketing to intake to sales. Tracking cancellations and reschedules is crucial for understanding the effectiveness of the process. Without clear metrics, it is difficult to duplicate, systematize, and scale success.
Quote for the Show: "The metrics are how you consistently grow." - Molly McGrath
Links
Website: https://hiringandempowering.com/
Facebook: https://www.facebook.com/hiringandempowering
LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/
Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/
Get Fix My Boss Book: https://amzn.to/3PCeEhk
Ways to Tune In:
Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N
Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599
Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH
Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw
Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions
YouTube - https://youtu.be/hweimmaZd5U