Episode 213: Beyond Intake

Hire and Empower with Molly McGrath

English - July 04, 2023 10:00 - 40 minutes - 102 MB Video - ★★★★★ - 8 ratings
Management Business Careers businessdevelopment empowerment employeeempowerment employeetraining firing hiring leadership legal staffing teamdevelopment Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Episode 212: The 4 Distinctions of Trust in a Law Firm

Next Episode: Episode 214: How to Build an Attorney Referral & Co-Counsel Program

In this episode, Molly McGrath interviews Jan Roos, founder of CaseFuel and author of the book "Beyond Intake." They discuss the challenges that law firms face when it comes to intake and lead conversion. Jan shares his insights on why intake is often overlooked by attorneys and the mindset shift needed to improve the process. He emphasizes the importance of contact rate and the need to call leads within five minutes. Jan also explains the value of form fills and the potential they hold for law firms. He encourages firms to focus on quality over quantity and to continuously refine their intake processes.

Key Takeaways:

Law firms often have a lead conversion problem, not a lead generation problem.

Attorneys need to take responsibility for their intake process and believe in the value of every lead.

Contact rate is crucial for lead conversion, and leads should be called within five minutes.

Form fills can be a valuable source of leads if followed up promptly and effectively.

Friction can be introduced in the intake process once a firm has established a strong foundation.

Quote for the Show: "If it's worth dialing once, it's worth dialing them twice." - Jan Roos

Links

Website: casefuel.com

Beyond Intake Book: https://get.beyondintakebook.com/book-9597

Facebook: https://www.facebook.com/casefuel0

Law Firm Growth Podcast: https://shows.acast.com/the-law-firm-growth-podcast

LinkedIn: https://www.linkedin.com/in/jan-roos-legal-marketing-expert-and-bestselling-author-27078732/

Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/

Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw

Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions

YouTube - https://youtu.be/rfvvBD-wYfg