32: How to Decrease Your Client Cancellation and Reschedule Rate with John Rehbein
Hire and Empower with Molly McGrath
English - December 10, 2019 08:00 - 45 minutes - 41.7 MB - ★★★★★ - 8 ratingsManagement Business Careers businessdevelopment empowerment hiring employeeempowerment employeetraining firing leadership legal staffing teamdevelopment Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Molly McGrath discusses client follow-up and cancellation with technology guru, John Rehbein, Owner and Consultant at Ettinger Consulting, a certified action step company that is committed to improving, enhancing, and sustaining relationships with clients.
What You Will Learn in This Episode How to navigate a conversation and handle a conversation around cancellations and or reschedules with clients How to run effective confirmation, follow-up, and intake calls Understanding and applying action steps to outsource client services Why your data matters and making sure it is understandable and reportable Ways a consulting company can help sustain your client/business relationship
About John Rehbein
John has over a decade of experience in coding, programming, legal database software, graphic design, and business management. John, too, has worked in multiple law firms for several years in client development and serving as their client educational director.
Links and Resources
Hiring & Empowering Solutions on Facebook
https://www.linkedin.com/in/molly-hall
https://www.linkedin.com/in/john-rehbein-64583a110