Zoom has been the clear favorite to connect people during the pandemic. Hearing health advocates, however, say it hasn't connected everyone. One advocate explains her efforts to get Zoom's closed captioning out from behind a paywall. Also, the incoming Biden administration has signaled that it is willing to consider some form of student loan debt forgiveness, but critics worry it will not address the root causes. Kevin Carey of the New America's Education Policy discusses what is driving debt growth.