Experience Management - Healthcare IT Today Podcast Episode 111

For the 111th episode of the Healthcare IT Podcast, we are diving deep into experience management! We start off by examining where we are today with our approach to experience management in healthcare. Next, we look towards the future by discussing some ways that we should be working to improve patient experience management. Then, we […]

For the 111th episode of the Healthcare IT Podcast, we are diving deep into experience management! We start off by examining where we are today with our approach to experience management in healthcare. Next, we look towards the future by discussing some ways that we should be working to improve patient experience management. Then, we do the same with employee experience management. Lastly, we take a look at other industries and how they approach experience management to see if there are any methods that healthcare organizations should take notes from.

Here’s a preview of the questions and topics we discuss in this episode:

How does healthcare approach experience management today?
What are some ways healthcare organizations should be approaching patient experience management?
How should healthcare be approaching employee experience management?
What can healthcare learn from other industries when it comes to experience management?

Now, without further ado, we’re excited to share with you the next episode of the Healthcare IT Today podcast.

We publish a new Healthcare IT Today podcast every ~2 weeks. Thanks to our friends at Healthcare Now Radio, you’ll be able to listen to the latest episodes of Healthcare IT Today on their radio station for the first two weeks. Then, we’ll be publishing each episode as a podcast and YouTube video here after it finishes on the radio.

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If you work in Healthcare IT, we’d love to hear where you agree and/or disagree with the perspectives we shared. Feel free to share your thoughts and perspectives in the comments of this post, in the YouTube comments, with @Colin_Hung or @techguy on Twitter, or privately on our Contact Us page. Let us know what you think of the podcast and if you have any ideas for future episodes.

Thanks so much for listening!

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