Interview with ResultsCX CEO Rajesh Subramaniam

HealthBiz with David E. Williams

English - February 01, 2024 10:00 - 26 minutes - 18.2 MB - ★★★★★ - 42 ratings
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Previous Episode: Interview with Healthcare Ready President Tom Cotter

Next Episode: Interview with Proscia CEO David West

Rajesh Subramaniam has always been the "numbers guy." He leveraged his early aptitude into professional success, currently as CEO of ResultsCX.

The discussion delves into the challenges and advancements in customer experience within the healthcare sector. Emphasizing the industry's shift towards a more consumer-centric model, we explore critical topics such as customer retention, the integration of omnichannel strategies, and balancing digital and personal customer interactions. This episode provides a comprehensive examination of the methods employed to maintain customer satisfaction and loyalty, showcasing the pivotal role of companies like Results CX in guiding the healthcare industry's future.

Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.