048 - Michel Tschann: Hospitality Series - Shin Hotels and Spa, The Resilience of Old Hotel Chains

Heads Talk

English - July 18, 2021 00:00 - 39 minutes - 26.9 MB - ★★★★★ - 175 ratings
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Previous Episode: 047 - Tamur Goudarzi Pour COO: Hospitality Series - Lufthansa Group Airlines, Premium Carriers in the New Normal

Next Episode: 049 - Karen Plumb CMO: Hospitality Series - Premier Inn, Modern Chain Hotels Rethink CRM

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Episode Title:- 🇫🇷The Resilience of Old Hotel Chains🇫🇷

What an interesting conversation I had in this episode on #HeadsTalk and a continuation of the #HTHospitalitySeries. Michel Tschann, is the #CEO of the Shin Hotels and Spa and has literally been in this business all of his life. He heads a hotel chain that has been passed down the generations and he talked to #HeadsTalk about the resilience of the old hotels during this pandemic.

Michel, with his hotel chain, was sustainable before it became ‘fashionable’, in fact decades before. Have a listen to Michel as we explore crisis management, redevelopment and the traditional art of Customer Relationship Management.

Topics Covered: #TraditionalCRM #HotelChains #ETourism #FrenchTourismIndustry #ExpectationManagement

So download⏳grab a cup of Green Tea ☕️& have a listen🛋

#HeadsTalkPodcast #AFlyOnTheBoardroomWall #HTSeries #FrenchTourism #ShinHotels

[Apologies for the intermittent background noise. It was beyond my control. Workmen in the hotel.]

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