N44: Matt Plumb - Details Matter on the Field & in the Restaurant

Today we are joined by Matt Plumb on Episode 44 of The Hawkin Podcast.

 

Matt is the owner of Brick Alley Pub, a family-owned restaurant serving a wide variety of dishes from “pub style” comfort food to modern multicultural cuisine all served with genuine down-home hospitality, located in the heart of Newport, Rhode Island. After more than 30 years as one of Rhode Island’s most popular restaurants with locals and tourists alike, the Brick Alley Pub & Restaurant has earned landmark status. Located at 140 Thames Street across from the Brick Market Place in Downtown Newport the Brick Alley Pub & Restaurant offers a warm and cozy fireplace in the winter and comfortably air-conditioned dining rooms in the summer. Matt is also the Co-Founder of ROMA Neighborhood Farms, a farm located in Middletown, Rhode Island. Prior to taking over ownership of the restaurant, Matt was the Assistant Football Coach at the University of Rhode Island and Bryant University. In this episode Matt breaks down what it takes to run a successful establishment from field to restaurant.

 

Time Stamps for Today’s Episode

 

00:00:07 Matt Plumb’s story
00:04:08 From sports to the restaurant
00:08:36 The unseen processes
00:12:34 Executing strategies
00:17:43 Staff buy-in
00:24:01 Individual vs group dynamics
00:30:49 Building a business that will last
00:36:14 Handling excuses
00:44:49 Mutual understanding of what success looks like
00:50:16 Creating one cohesive unit
00:59:04 A look into the next 6 months
01:03:13 The little details matter
01:14:40 Customer service is key
01:24:55 How to contact Matt Plumb

 

If you are interested in learning more about Matt Plumb, he can be found on LinkedIn here, or by email at [email protected].

 

Hawkin Dynamics is an industry leader in force plates, education, and support. Check out www.HawkinDynamics.com to learn more, or request a hassle-free quote to see what the HD System costs here.