BizOwner360 Series Ep 8: Support Your Customers - Success, Experience, & Service
The Corporate Escapee: On a Mission to Help 10,000 GenXers Escape the 9-5 Grind!
English - January 21, 2022 12:00 - 6 minutes - 21 MB - ★★★★★ - 22 ratingsManagement Business career change work-life balance fractional consultant solopreneur solo business owner b2b growth scale Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
When in doubt, start with the customer. If it doesn't make sense for them, you're probably doing it wrong, or you shouldn't be doing it.
Today, we touch on the last part of the A-C-E-S framework which is support.
It's a three-part strategy for your customers with three different areas of focus: (1.) customer success, (2.) customer experience, and (3.) customer service.
This should really be a part of your playbooks so tune in now and learn how you can ensure your success in these aspects of support.
Resource Links:
Brett Trainor Website (https://bretttrainor.com/) Download Startup to Scaleup: A 4-Part Framework to Grow Your B2B Business to $10 Million (https://bretttrainor.com/resources/)
Connect with me and learn more about growing your business:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/bretttrainor/
YouTube: https://www.youtube.com/channel/UCySoKsETeKxu-Fnf2VfE7Gg
Facebook: https://www.facebook.com/TrainorBrett
Twitter: https://twitter.com/Brett_Trainor
Instagram: https://www.instagram.com/bretttrainor/
If you liked this episode, please don’t forget to tune in, subscribe, and share this podcast.