The Corporate Escapee: On a Mission to Help 10,000 GenXers Escape the 9-5 Grind! artwork

23. Customer Experience as a Differentiator w/ "The Godfather of Customer Service," Bob Furniss

The Corporate Escapee: On a Mission to Help 10,000 GenXers Escape the 9-5 Grind!

English - November 05, 2019 08:39 - 48 minutes - 77.3 MB - ★★★★★ - 22 ratings
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Previous Episode: 22. How to Grow and Scale a Startup, Even If You Don't Enjoy Running One (w/ Shark Tank Winner, Martin Hill)
Next Episode: 24. How a Serial Entrepreneur Cracked the Code on Word of Mouth Marketing w/ Bill Bice

On this episode, we welcome Bob Furniss to the program. Bob is the Godfather of Customer Experience. He spent his entire 30+ year career helping companies of all sizes better connect with their customers. Bob was awarded the ICMI Lifetime Achievement Award and has also been recognized as a Top 50 Contact Center Thought Leader. He is also an author and a keynote speaker.

You can reach Bob at [email protected] or follow him on Twitter: @bobfurniss.

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