Scope - A Danger or a Stress Reliever

Highlights

“Without clearly defined rules, parameters, and expectations, we can easily get ourselves in a bind when we don’t deliver what the customer expects.”

“It goes the other way too – if the customers are not given specific expectations as to their responsibilities, you’re going to find yourself upset with them and will have a hard time serving them if you feel taken advantage of.”

“Even if you don’t have a need for an attorney at the moment, always be on the lookout for a referral or someone you can come in contact with as you’re probably going to need them at some point in your business.”“When you’re defining something, it’s easier to define what it’s not.”“A covenant is an agreement that is based upon mutual trust and dedication to each other.”

A contract is the opposite. “It’s based upon mutual distrust of each other.”

“You have to balance the financial losses you’ll take in any situation versus the damage it can do to your reputation.”“Money is almost always better than ego.”“Getting upset with an employee because they didn’t meet your expectations may make you feel good but it’s usually not their fault.”“If a team member has worked hard but not done as you expected, it means one thing – you haven’t clarified scope and expectations for their job.”“Whenever you hire a new employee, or whenever you have dealings with your existing team, it’s critical that you be very specific about what outcomes you expect from them.”“Your reputation is far more important than any one customer transaction.”

Resources Mentioned: 

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