Grow My Salon Business Podcast
363 episodes - English - Latest episode: 4 days ago - ★★★★★ - 90 ratingsI know that being in business isn’t always easy. Along with the many highs and ‘a ha’ moments it can sometimes be soul destroying, frustrating and a very lonely place to be. Being a business owner is one of life’s greatest educations and it gives you two clear choices, either you continually learn, adapt and grow, or you resist change, stagnate and perish. We live in ever changing and sometimes challenging times, so being informed and constantly inspired is more important than ever.
Join Antony Whitaker talking to thought leaders on the business side of the hairdressing industry discussing insightful, provocative and inspiring ideas that matter. Get ready to learn, get ready to be challenged, get ready to be inspired and most importantly get ready to grow your salon business!
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Episodes
What are the 3 Biggest Challenges that Many Salon Owners Face? with Antony Whitaker
April 16, 2024 07:16 - 15 minutes - 14 MBAs a salon owner you will have many responsibilities, but they can all be summarised by saying that; “You are the person that is ultimately responsible for the success of your business". And that takes more than just being good at doing hair, having a great location, and a column of your own clients… Obviously, those things are important, and they will help you get ‘out of the gate’ so to speak, but in reality - they are just the beginning. In my experience, the 3 biggest chall...
239 A Global Salon Perspective with Richard Ashforth
April 09, 2024 07:00 - 44 minutes - 40.4 MBSuccess as a hairdresser comes in many forms. For some it's purely creative, for others it’s all about building a clientele, succeeding as an educator, or building a business. To have success in multiple areas isn't easy, which is why in many cases, when you see a successful business, it's often because there is a partnership between someone with a business focus and another partner with a creative focus. When you get the balance right, you can create something very special. My gu...
238 Building a Sellable Salon Business with Zach Dogar
April 02, 2024 08:29 - 37 minutes - 34.8 MBWhy is it that 80% of businesses that go to market never get an offer, meaning those business owners have to close the doors on all their hard work and walk away. If you’re a salon owner, the day will come when you are going to relinquish control of your business. This episode focuses on how you can increase your chances of being able to sell your business when that day comes rather than being forced to shut it down. My guest is Zach Dogar, a business broker and exit strategy s...
237 How Technology Can Transform Your Salon Business with Jo Burgess
March 26, 2024 08:15 - 59 minutes - 54.5 MBOne of the biggest changes to take place in the hair and beauty industry during the course of my career has been the uptake of tech, especially in relation to the business side of running a salon. Today’s guest is Jo Burgess, a former hairdresser and the co-founder of Shortcuts Salon Management Software. Since the early ‘90s, Jo and her team have been at the forefront of developing tech-based solutions for the salon industry. In today’s episode, we will discuss: ● ...
236 Does Your Salon Need a Rebrand? With Antony Whitaker
March 19, 2024 08:18 - 17 minutes - 15.9 MBMost businesses don’t last more than a few years, so if you reach your 10th birthday, congratulations because you’re already one of the lucky ones! However, as the years go by, it’s essential that you don’t become too stuck in your ways because continuous evolution is a foundational principle for any successful business. Inspired by an email from a listener, in today’s episode, I discuss what a business rebrand might entail, how to determine whether you need one, and how to a...
235 Finding and Keeping Your Best-Fit Clients with Kati Whitledge
March 12, 2024 12:24 - 39 minutes - 36.7 MBAs a salon owner, one of the biggest challenges affecting a salon's growth is that first-time clients are simply not returning, with numerous studies showing that after their first visit, 65% of clients are not going back to that same salon a second time. My guest on today’s episode is Kati Whitledge, who has developed a piece of “matchmaking” marketing software, Mya, that not only assists salon owners in attracting new clients but matches them with the stylist who is most lik...
234 The 7 Roles of Salon Management with Antony Whitaker
March 05, 2024 08:00 - 14 minutes - 13.6 MB“He or she who makes no mistakes usually doesn’t make anything.” Business, just like life, is never going to go entirely to plan. So, be prepared to make mistakes! One of the biggest (if not the biggest) mistakes that salon owners make is underestimating what it takes to manage a business. If this sounds like you, don’t worry; we’re here to help. In this episode, I take you through an overview of the 7 core areas of salon management that underpin what it takes to build...
233 Salon Industry Evolution with Mario Verrilli
February 27, 2024 09:53 - 37 minutes - 34.2 MBMy guest on today’s episode is Mario Verrilli, owner of the Onaré Salon in Mississauga, Ontario, and author of a book titled, ‘The Fall of the Hair Salon and What to Do About It: A Step-by-Step Guide to the Future of the Beauty Salon Industry.’ The salon industry is under constant reinvention, and Mario has many years of first-hand experience with the changes that are taking place. This has led him to learn the invaluable skill of “getting comfortable with being uncomfortable....
232 Building a Thriving Salon: Insights from Martha Lynn Kale
February 20, 2024 09:55 - 1 hour - 59.8 MBOwning a salon business will always come with a multitude of challenges, and when you’re in the midst of a struggle, it’s easy to focus on the negatives, which can very quickly lead you to overwhelm and burn out. However, if you can change your mindset and start to see the positive side of things, you’re far more likely to overcome whatever hurdles you face. My guest on today’s episode is Martha Lynn Kale, a salon owner who has grown her business from a 1000 square foo...
231 If your “Why” is Big Enough you’ll Find a Way with CJ Morello
February 13, 2024 08:23 - 48 minutes - 44.4 MB“Find your why because it will get you through anything.” The majority of our listeners are salon owners, and many of you are also parents, both of which come with a whole host of challenges and rewards. My guest today is salon owner and father CJ Morello, and for him and his wife, the work-life balance struggles have been exacerbated by the fact that their two young children are profoundly autistic. As you will hear today, the journey hasn’t been an easy one, but his inner ...
230 Surviving a Staff Walkout with Antony Whitaker
February 06, 2024 08:24 - 14 minutes - 13 MB“There is always a lesson if you look for it!” Today’s episode was inspired by an email from a salon owner who is currently in the middle of dealing with the loss of 50% of his business after his ex-manager and a stylist left to open their own salon. In this episode, I drive home the fact that in the world of business, people are bound to come and go, and there will be no shortage of obstacles. However, with every challenge comes an opportunity to learn and grow. ...
229 Annie Humphreys: The Mother of Modern Hair Colour.
January 30, 2024 08:23 - 43 minutes - 40.6 MBIn this episode, my guest is Annie Humphreys, a true icon in the world of hairdressing and an important part of the success of the Vidal Sassoon salons and schools. Annie is quite simply the colourist who paved the way for those who followed into the world of modern hair colour. Join us as Annie takes a trip down memory lane and shares her experiences in the ever-evolving salon industry from the 1950s to the 21st century. Although this interview was recorded in 2...
228 Celebrating Angus Mitchell: Life, Love, and Legacy in the Hair Industry
January 23, 2024 07:42 - 54 minutes - 50.1 MB2024 started off on a very sad note for the hairdressing world with the passing of Angus Mitchell. Angus was the son of the late Paul Mitchell, who was the co-founder of John Paul Mitchell Systems. As someone who had the privilege of having a close working relationship with the company, I was fortunate enough to ‘on occasion’ have spent a little time with Angus, and he was always full of life, love, and genuine kindness. This week's podcast is a re-release of epi...
227 Profit: Understanding it and Making More of it in the Salon Industry.
January 16, 2024 10:16 - 20 minutes - 18.7 MBIn today’s episode, we’re going to focus on one of the most misunderstood concepts among salon industry professionals: the ‘P’ word (i.e. PROFIT). Reliable data in the salon industry is often hard to come by. But, what is usually agreed on is that when it comes to profit margins, the average salon has a net profit margin of somewhere between 0-8%. The good news is that with a little bit of education and thoughtful strategising, that is something we can change! So, if yo...
226 Make 2024 the Year of Results, Not Resolutions!
January 09, 2024 08:00 - 16 minutes - 15 MBWhat would your “best year ever” look like? As a salon owner, perhaps it would involve attracting more new clients, an increase in revenue, increasing the profit margin, or even opening another salon. Setting these kinds of resolutions is important, but it’s the easy part. Turning them into reality is where the real challenge lies. Tune into today’s episode to hear what it’s going to take to achieve your biggest goals, and let’s make 2024 the year of results! For f...
225 The “Heart to Hand” Philosophy of Salon Education and Client Management with Gianni Scumaci
January 03, 2024 08:13 - 56 minutes - 52.4 MB“Information given without emotion is very rarely remembered.” So much has changed in the two years since Gianni Scumaci was last on the podcast, including the incredible growth his digital education platform has experienced, his new academy space outside of Rome, and the development of an exciting new app that is sure to enhance the salon experience for owners, hairdressers, and clients everywhere! In today’s podcast, we will discuss: - Gianni’s “heart to h...
224 Trends Currently Shaping the Salon Industry with Gordon Miller
December 26, 2023 09:07 - 59 minutes - 54.5 MBFor our last episode of 2023, we’re joined by a guest who always brings a unique, highly informed perspective on the hair and beauty industry. There is nobody more fitting to share an overview of the business trends that have come to the forefront over the past year and what the future may hold. Gordon Miller is the CEO and President of Beauty Cast Network, a platform that connects young people with potential employers, and the host of two podcasts, Mastering Beauty and Social...
223 Wrapping up 2023 with the Gift of Kindness with Antony Whitaker
December 19, 2023 08:06 - 10 minutes - 9.3 MBThe end of the year is a time for reflection, gratitude, appreciation, and most of all, kindness. The single most important gift you can give yourself and others is the gift of kindness. As we begin to wrap up 2023, we want to wish you all a joyful festive season; one in which you have the opportunity to celebrate your wins, forgive yourself for your mistakes (we’ve all made them, don’t worry!), and make a positive difference in the lives of those around you, whether it’s the ...
222 The Changing World of Online Hairdressing Education with Johnny Othona
December 12, 2023 08:00 - 58 minutes - 53.8 MBThe last few years have seen a change in how hairdressers and salon owners access and present education. Online learning platforms have become a well established option to complement live education and have the dual benefit of providing quality learning opportunities for people across the globe and expanding the skill sets of hairdressers themselves. Over the past few months, I’ve interviewed several industry educators who have embraced the online space and today I’m goi...
221 House of Sassoon: Reinventing a Heritage Brand with Debbie Webster
December 05, 2023 09:50 - 49 minutes - 46 MBThe Sassoon brand will be celebrating its 70th birthday next year, and it is as relevant as ever before. Like many businesses, the last couple of years forced the Sassoon leadership team to reevaluate the way forward because if a business is to stay relevant, it mustn't be afraid to reinvent. The result is House of Sassoon, a concept that combines different salon models, hair education, ambassador programs, and more under one roof in arguably the coolest part of Londo...
220 Rules to Live By: “Go Quick, Fail Often, and Learn Fast” with Antony Whitaker
November 28, 2023 09:43 - 8 minutes - 7.98 MBTalking, thinking, and weighing up the pros and cons are all important, but ultimately success comes from taking action, from implementing! Of course, preparation is important, but the longer you spend trying to perfect something before taking action on it, the less time you have to learn invaluable lessons that can only come about when your vision has been turned into reality. Or, in the words of Elon Musk, “Go quick, fail often, and learn fast.” Failure is an in...
219 Timeless Principles for Success in the Salon Industry with Geno Stampora
November 21, 2023 08:08 - 55 minutes - 51.2 MB“If you lead an inspired life, it’s a lot easier not to get burnt out.” The world we live in is overflowing with information, but what we really need more of is wisdom, and wisdom comes with experience. Geno Stampora has a lifetime of experience in the salon industry, and he joins us on the podcast this week to share some of the most valuable lessons that he has learned along the way. Among other things, Geno is a hairdresser, former salon owner, and motivational s...
218 Dealing with Addiction in the Salon Industry with Clive Allwright
November 14, 2023 08:00 - 57 minutes - 53.1 MBAlcohol and drug addiction are a fact of life for people from all walks of life. However, in the creative industries, it is perhaps a more prevalent struggle than in others. For some people, having a drink two or three times a week does absolutely no harm at all, but for others, it’s the beginning of spiralling out of control. My guest on today’s episode is salon owner Clive Allwright who, alongside Amie Morris, recently started the Straight Edge podcast, a weekly show d...
217 Make Impeccable Service A Priority with Antony Whitaker
November 07, 2023 08:00 - 12 minutes - 11.5 MBThe role of a hairdresser isn’t just to do great hair; it’s also to serve our clients in a way that makes them feel seen, heard, and valued. And that’s not just because it’s a good thing to do; it’s also because it’s good for your business! Across industries, there has been a steady decline in customer service over the years. As a salon owner in the current climate, you have the opportunity to make your business really stand out by prioritising impeccable service! On tod...
216 How to Pull Off a Successful Salon Relocation with Daniel Di Iorio
October 31, 2023 07:35 - 55 minutes - 51.6 MBDaniel Di Iorio had been in business for 11 years when he decided to relocate his salon, Diior10. In two prior episodes (episode 179 and episode 194), Daniel and I discussed the process he was going through to transition from one salon location to another. Well, you’ll be happy to know that after many trials and tribulations, he has finally made it into his new space. And, as you’ll hear today, it was well worth pushing through all the challenges! In today’s podcast, the...
215 The Joys and Challenges of Being a Salon Owner and Stylist with Ashley Renee
October 24, 2023 07:01 - 47 minutes - 43.9 MBOne of the things I enjoy most about hosting this podcast is connecting with salon owners who are still active behind the chair, dealing with the multitude of challenges and opportunities that come their way as they balance their roles as owners and stylists. My guest today is Ashley Renee, a hairstylist and the owner of The Salon Venice in Venice Beach, California. Ashley has a small team, she works behind the chair, has a young son and a partner, and is representative of ...
214 How to Increase Productivity and Retain A Loyal Client Base in Your Salon with Antony Whitaker
October 17, 2023 07:00 - 15 minutes - 14.5 MBYou may have heard the expression, “Where the rubber meets the road.” I think that it’s used as a metaphor to say, “This is the moment of truth!” In today's short episode, I talk about the moment of truth in the salon as being the time of engagement between the stylist and the client because that's where everything comes together. That’s where the training, the salon marketing, the decor, the client experience, and the price point all come together to produc...
213 Life Lessons from a Career in Hairdressing with Alex Ioannou
October 10, 2023 08:30 - 56 minutes - 51.8 MBBeing a business owner is a great education because it forces you to learn a range of new skills, from people management to financial management and marketing. All these elements will push you out of your comfort zone, and as a result, you will grow both professionally and personally. I’ve spent a lot of time talking about the former, but in today’s episode, we focus on the latter: the invaluable life skills and aspects of humanity that being a business owner exposes you to. ...
212 Hairdressing and Surviving Breast Cancer with Nicky Elkington
October 03, 2023 06:55 - 57 minutes - 53.3 MBMost of us, myself included, will have someone in our lives who has been directly impacted by breast cancer. Because October is Breast Cancer Awareness Month, I have devoted this episode to talking about the disease that one in seven women develop during the course of their lives. The salon industry is predominantly female-led, and due to the nature of the work, hairdressers are often given access to the most personal details of their clients' lives. Today’s...
211 Boosting Salon Productivity: The Power of Focussing on Input
September 26, 2023 07:23 - 10 minutes - 10 MBIn a salon, your productivity is measured by your ‘output’, things like your total sales, total number of new clients, and total pre-booking percentages. Your output is determined by your input, things like your total number of follow-up calls, number of social media posts, and number of training events hosted. In this week’s short episode, I talk about how if you want to change the output, start by focusing on the input! In this Episode: [01:09] Factors tha...
210 Hairdressing Live and the Future of Online Education with Paul Davey
September 19, 2023 06:59 - 54 minutes - 50 MBOnline education has grown exponentially over the last few years, and online education in the hairdressing space is no exception. This is one episode in a series of podcasts that will focus on the various forms of online education in the world of hairdressing. My guest on today's podcast is Dublin-based Paul Davey, a hairdresser, salon owner, and the founder of Hairdressing Live, one of the first online education platforms to make a real impact in the space. ...
209 The Key to Longevity in the Hair and Beauty Industry with Sam Brocato
September 12, 2023 06:43 - 1 hour - 56.8 MBHairdressing is often seen as a young person’s industry; my guess would be that the average person working in the industry is probably in their late 20s. Although on the one hand, that’s a negative thing because it’s reflective of the high turnover rates of staff who choose to move into other industries, it also means that those who stay in the industry are constantly being exposed to new ideas, new ways of thinking, and new ways of looking at the world. The secret to a ...
208 Getting Clarity and Control of the Numbers in Your Salon with Antony Whitaker
September 05, 2023 07:03 - 13 minutes - 12.8 MBAcross the world, financial management is typically the single biggest area that salon owners struggle with. When asked financial questions about their business, in many cases, their answer is a mixture of “I get my accountant or bookkeeper to look after that stuff,” or, “I get my wife or husband or partner to manage all that.” And that's where the problem starts. The game of business is primarily a numbers game, and you can’t play the game if you don’t understand what t...
207 Exploring the Future of Hairdressing Education with Travis Parker
August 29, 2023 07:13 - 1 hour - 55.5 MBI’ve often talked about the endless opportunities available within the hairdressing industry for those who are ambitious and prepared to do the work. For some people, it’s all about building up an excellent clientele behind the chair. For others, it might lead to opening a salon of their own. Then there are those who pursue the education route, and occasionally, you come across someone who does it all! My guest on today's podcast is San Diego-based hairdresser Travis Par...
206 Salon Business Accounting with April McDaniel from Kopsa Otte
August 22, 2023 08:08 - 58 minutes - 54 MBThe fact that you are reading this means that you are probably working in the hairdressing industry, and in all likelihood, you are also a business owner or an aspiring business owner. As a business owner, the financial health of your business is your biggest responsibility, and one of the most important business relationships you will have is the relationship with your accountant. My guest on today's podcast is April McDaniel from accountancy firm Kopsa Otte based ...
205 How to Achieve Your Financial Goals as a Salon Owner
August 15, 2023 07:18 - 19 minutes - 18.3 MB“I have been in business now for ten years, and as a salon owner, I seem to work harder now than I ever have, but by the time I pay my team and the business overhead, there is never the profit left in the business that I had imagined!” Does this sound familiar? Just because you are talented with a tint brush, a pair of scissors, and a blow dryer doesn’t mean you are automatically going to be able to run a successful salon business. But don’t despair; just like you learned how ...
204 Holding onto the Human Touch in an AI-Driven World with Vivienne Mackinder
August 08, 2023 07:30 - 46 minutes - 42.7 MB“The emotional response is what makes hairdressing so joyful.” Artificial intelligence is changing the world we live in right in front of our eyes. The impact of it can’t be overestimated, and whether you like it or not, you can’t put the genie back in the bottle. So we need to learn about it, understand it, and, more importantly, figure out how to use it to improve our lives and our businesses. Just as importantly, we need to hold onto and celebrate the human touch...
203 Creating and Maintaining a Luxury Salon Brand with Michael Van Clarke
August 01, 2023 07:31 - 1 hour - 57.9 MBAt one end of the salon spectrum, you have budget or value salons. At the other end, you have premium or luxury brands. They all serve a purpose, and they all attract a clientele and a team that represents what the business offers. In a city like London, the luxury end of the market is very competitive, and brands regularly come and go. But occasionally, you come across a business that stands the test of time. The Michael Van Clarke salon in Marylebone is an example of a lu...
202 Paying for Performance: How Should I Pay My Front Desk Staff? with Antony Whitaker
July 25, 2023 07:00 - 19 minutes - 18.7 MBAs every salon owner knows, the employee costs in any salon are always the single biggest overhead. Over the past few years, the cost of living has been consistently rising in all parts of the world, and this is putting pressure on salon owners to increase their wages. Balancing combined employee costs so that your business can retain talent while still making a profit is a challenging task! In response to a listener's question, this episode focuses on how to determine what...
201 Growing Your Salon Business Through Instagram with Vivienne Johns
July 18, 2023 07:00 - 1 hour - 61.6 MBDespite the changes in the social media landscape, using Instagram effectively is still one of the most important tools to help you grow your salon business! My guest on today's podcast is Vivienne Johns, a UK-based Instagram expert. At this point in time, being competent (at least) in using this social media channel (alongside the others) is a skill that you can’t afford to ignore. On her own admission, Vivienne was late to embrace Instagram, but she has certainly ...
200 Exploring the Life and Times of a True Hairdressing Legend with Trevor Sorbie
July 11, 2023 09:12 - 1 hour - 74 MBThe words' icon' and 'legend' are totally overused in the hairdressing industry, and the problem that it creates is that when you really do meet someone regarded as a genuine icon or legend in the hairdressing industry, there are no superlatives left to aptly describe their status. Having said that, today's guest would never call himself an 'icon' or a 'legend,' and it's that humility combined with decades at the top creatively that has earned him the respect of hairdressers ever...
199 AI and Creativity in Hairdressing with Richard Kavanagh
July 04, 2023 10:18 - 56 minutes - 52.1 MBArtificial Intelligence (AI) has been with us for a while, but this year it has exploded into the general consciousness. Regardless of country or industry, it seems like everyone is talking about all the ways that AI will revolutionise the hairdressing business. But what impact will it have on the creative side of the industry? How will it change how we communicate, how we do consultations, and how we recommend home haircare? My guest on today's Podcast is Richard Kavan...
198 Mans Best Friend and the Importance of Finding Balance
June 27, 2023 10:24 - 7 minutes - 7.63 MBI’ve always endeavoured to feature a wide range of guests from different countries, but more importantly I also try to cover a range of topics that reflect not just hairdressing and business, but life, and the highs and lows that come with being human because that is what makes us who we are. And who we are at a personal level impacts who we are at a professional level… I know, that like me, a lot of people listen to a podcast while they are walking their dogs. In fact, ...
197 The Key to Six-Figure Salon Success with Brandon Darragh
June 20, 2023 08:21 - 1 hour - 56.1 MBToday is the third in a series of episodes where I am talking to hairstylists who are extraordinarily productive in the salon. The average American hairstylist probably generates between $80-$100k a year behind the chair in total sales, so when you meet someone doing three to five times that, they are obviously doing something special. Brandon Darragh, who has worked at Van Michael Salon since the age of 19, generates in excess of $375,000 a year behind the chair and only w...
196 The A.I. Revolution in the Salon Industry with Gordon Miller
June 13, 2023 07:00 - 45 minutes - 42.1 MBThis year will be remembered for many things, including as being the time when Artificial Intelligence (A.I.) exploded into the mainstream of society. A.I. has been with us for a number of years in a supporting role through things like social media algorithms, dating apps, Siri, Alexa, Google Maps, and Netflix. But it’s ChatGPT that has really got everyone talking, and people are experiencing excitement and terror in equal measures about what this really mea...
195 What’s It Like Being a Salon Franchisee? with Michael Tough from Headmasters
June 06, 2023 07:35 - 51 minutes - 47.6 MBIf you’re ambitious and hardworking, the salon industry is full of incredible career opportunities. For some people, opening an independent salon is the ultimate goal, while others may prefer the supportive structure that comes with being part of a bigger business and opt to go the franchise route. Being part of a franchise business definitely offers many advantages that a smaller independent salon cannot. In today’s episode, Michael Tough, who owns three out of the 56 salon...
194 Expect the Unexpected When Opening A Salon with Daniel Di Iorio
May 30, 2023 05:38 - 47 minutes - 44.3 MBAs Daniel Di Iorio has learned through the process of opening a new salon, life doesn’t always play out exactly the way we expect it to! In my last conversation with Daniel, which took place in February 2023 (Episode 179), he shared his plans to relocate. In this episode, we do a deep dive into the aspects of the relocation that haven’t gone to plan and the valuable lessons that he has learned throughout the journey! In the episode, we discuss: The importance of letti...
193 The Five Stages of Growing a Salon Business.
May 23, 2023 07:00 - 15 minutes - 14.4 MBWhich of the five business stages are you and your salon business currently in? What is the vision that you have for your business? And what is currently holding you back from making it a reality? Building and running a business is a journey, and like all journeys, it will be filled with challenges (and hopefully triumphs). Unfortunately, many businesses fail before they even really get going; don’t let yours be one of them! There are five clear stages in the game of bui...
192 Embracing Flexibility in A Team-Based Salon with Virginia Meyer
May 16, 2023 06:48 - 53 minutes - 50.6 MBThere is no doubt that the salon industry (and the world as a whole) has changed since the COVID-19 pandemic. Today’s guest, Virginia Meyer, has demonstrated that as scary as change can be, it can also be the best thing for your business! Virginia is the co-founder, along with David Adams, of the Fourteen Jay salon in downtown New York. She has more than 40 years of experience in the product and education spheres of the salon industry and is passionate about helping hairdresse...
191 How to Combine Rental and Employee-Based Salon Business Models with Jen Le Blanc
May 09, 2023 09:55 - 58 minutes - 27.3 MBJen LeBlanc is the Operations Manager and Director of Marketing at Salon Rootz (a commission-based salon) and Endz Salon Studios (a salon suite space), both based in the same plaza in Medina, Ohio. The ‘Rootz to Endz’ business model is proof that salon owners can embrace the salon suite trend while still holding onto more traditional ideas of what a salon is. Some people are going to always want to be part of a team, others will want to start in a team and then move into thei...