Previous Episode: A bit baffled

Me being me, I am once again trying my second iClever keyboard with my Blogger app on my Fire, knowing the... well that one key didn't and doesn't work.   According to the Amaon reviews, iClever has very good customer service.  That may be.  But they may have good customer service because they have so many defective keyboards being returned, so they have lots of practice.I wonder if the one I bought for my sister is at all defective.  I should ask her.