Superfans: Friends or Foe?
Green Tagged: Theme Park in 30
English - August 23, 2021 01:47 - 34 minutes - 77.8 MB - ★★★★★ - 9 ratingsNews Commentary News Entertainment News Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Betting on the Future of Attractions
Next Episode: Retail as an Experience versus App Extensions
This week’s big news is the unveiling of Disney Genie. The service puts Disney one large step closer to the ‘park sharing’ model of peak efficiency. While the service democratizes concierge planning for every ticketholder, the lightning lane marks another set of ‘velvet ropes’ to get more spend per guest. Disney’s walls climb ever higher by adding technology and cash to the chasm. Will the service discourage passholders? How will other attraction compete? Does this kill vacation spontaneity? There’s a lot to discuss.