096: Resilience Engineering with John Allspaw
Greater Than Code
English - September 05, 2018 05:00 - 1 hour - 65.6 MB - ★★★★★ - 42 ratingsTechnology Business technology psychology tech education humanity Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
John Allspaw: Etsy’s Debriefing Facilitation Guide for Blameless Postmortems (https://codeascraft.com/2016/11/17/debriefing-facilitation-guide/)
01:32 – John’s Superpower: Seeing connections across domains.
05:45 – All Technical Communities Run Small, the Intersection of People, Technology, and Work, and the Resilience Engineering Community
09:07 – Variety and Complexity
Requisite Variety (https://en.wikipedia.org/wiki/Variety_(cybernetics))
The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer (https://www.amazon.com/gp/product/0071392319/ref=as_li_qf_asin_il_tl?ie=UTF8&tag=therubyrep-20&creative=9325&linkCode=as2&creativeASIN=0071392319&linkId=7ce8452504e8dd06d876719e2898eb3f)
The Great Courses (https://www.thegreatcourses.com/learning)
Understanding Complexity (https://www.thegreatcourses.com/courses/understanding-complexity.html)
17:51 – Understanding Cognitive Work
25:34 – Heuristics and Biases
31:01 – Strategies for Generating Context-Specific Questions
Debriefing Facilitation Guide (Morgan Evans) (https://extfiles.etsy.com/DebriefingFacilitationGuide.pdf)
35:01 – Asking “Why?” Over “What?” Questions
The PreAccident Podcast (https://preaccidentpodcast.podbean.com/)
Todd Conklin: People screw up – and it happens all the time (https://conferences.oreilly.com/velocity/devops-web-performance-ny-2015/public/schedule/detail/44275)
Ten challenges for making automation a “team player” in joint human-agent activity (https://ieeexplore.ieee.org/document/1363742/?reload=true)
49:33 – Analyzing and Aggregating
Rational Choice Theory (https://en.wikipedia.org/wiki/Rational_choice_theory)
Reflections:
Rein: How do we deal with the objective/subjective dialectic?
Janelle: The thing we focus on and pay attention to is a clear signal of what matters.
Jessica: Looking up the Knowledge Elicitation Methods.
Rein: It takes variety to match variety.
John A.: Guiding dialogue data.
This episode was brought to you by @therubyrep (https://twitter.com/therubyrep) of DevReps, LLC (http://www.devreps.com/). To pledge your support and to join our awesome Slack community, visit patreon.com/greaterthancode (https://www.patreon.com/greaterthancode).
To make a one-time donation so that we can continue to bring you more content and transcripts like this, please do so at paypal.me/devreps (https://www.paypal.me/devreps). You will also get an invitation to our Slack community this way as well.
Amazon links may be affiliate links, which means you’re supporting the show when you purchase our recommendations. Thanks! Special Guest: John Allspaw.
John Allspaw: Etsy’s Debriefing Facilitation Guide for Blameless Postmortems
01:32 – John’s Superpower: Seeing connections across domains.
05:45 – All Technical Communities Run Small, the Intersection of People, Technology, and Work, and the Resilience Engineering Community
09:07 – Variety and Complexity
The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer
17:51 – Understanding Cognitive Work
25:34 – Heuristics and Biases
31:01 – Strategies for Generating Context-Specific Questions
Debriefing Facilitation Guide (Morgan Evans)
35:01 – Asking “Why?” Over “What?” Questions
Todd Conklin: People screw up – and it happens all the time
Ten challenges for making automation a “team player” in joint human-agent activity
49:33 – Analyzing and Aggregating
Reflections:
Rein: How do we deal with the objective/subjective dialectic?
Janelle: The thing we focus on and pay attention to is a clear signal of what matters.
Jessica: Looking up the Knowledge Elicitation Methods.
Rein: It takes variety to match variety.
John A.: Guiding dialogue data.
This episode was brought to you by @therubyrep of DevReps, LLC. To pledge your support and to join our awesome Slack community, visit patreon.com/greaterthancode.
To make a one-time donation so that we can continue to bring you more content and transcripts like this, please do so at paypal.me/devreps. You will also get an invitation to our Slack community this way as well.
Amazon links may be affiliate links, which means you’re supporting the show when you purchase our recommendations. Thanks!
Special Guest: John Allspaw.