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#275 Rethinking the Library in Hillsboro, OR with Stephanie Chase & Hillary Ostlund
GovLove - A Podcast About Local Government
English - June 07, 2019 18:13 - 1 hour - 103 MB - ★★★★★ - 208 ratingsGovernment Business Careers cities government local management Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #256 Strategy & Performance in Olathe, KS and Durham, NC
Leading (r)evolution in public libraries. Stephanie Chase, Library Director, and Hillary Ostlund, Library Manager, from the Hillsboro, Oregon public library joined the podcast. They talked about how they are adapting their expectations of employees and the service to patrons to improve customer service. In this wide ranging interview they covered everything from throwing out the organizational chart to night libraries and serving homeless patrons.