Season 6 Episode 28 - The White House Lays Out Its Digital Customer Experience Guidance

GovCIO Media & Research Podcasts

English - October 10, 2023 20:41 - 19 minutes - 27.5 MB - ★★★★★ - 14 ratings
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Previous Episode: Season 6 Episode 27 - Breaking Down the Pentagon’s Unclassified Cyber Strategy

Next Episode: Season 6 Episode 29 - Protecting the Healthcare Ecosystem from Cybersecurity Threats

Last month, the Office of Management and Budget released a guidance on digital customer experience. The policy guidance sets policy recommendations for agencies to make digital government services "easy to use, trustworthy and accessible." The White House's corresponding fact sheet lays out successes, challenges and the future of digital government as it evolves.

GovCIO Media & Research Managing Editor Ross Gianfortune, Staff Writer/Researcher Jayla Whitfield and Staff Writer/Researcher Anastasia Obis discuss the ways agencies can adopt digital government principles laid out by the White House.