Season 5 Episode 4 - The Making of a Digital-First Social Security Administration

Social Security Administration maintains and administers the benefits and records of tens of millions of Americans nationwide for retirement payments, as well as benefits for disability and survivors. With the growing eligibility pool over the next decade, IT modernization is imperative. Agency veteran Sean Brune discusses the agency's immense changes he's seen over his career and how he sees emerging technologies and directives impacting what’s to come around digital services.