Season 5 Episode 15 - VA CXO is Building Trust in Digital Services
GovCIO Media & Research Podcasts
English - November 23, 2022 15:20 - 23 minutes - 32.3 MB - ★★★★★ - 14 ratingsTechnology Government leadership technology artificial augmented cyber cybersecurity emerging government intelligence news Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Flywheel Fridays - What We’re Thankful for in Federal IT
Next Episode: Flywheel Fridays - The Friends We Made Along the Way
The Department of Veterans Affairs is placing the veteran at the center of every digital service. With the expansion of benefits following the passage of the PACT Act and new tools like VA's Health and Benefits mobile application, customer experience plays a critical role in how veterans access their services. VA's Chief Experience Officer John Boerstler joins us to explain how his agency is listening to the veteran to develop successful digital services and build trust across the community VA serves.