Season 4 Episode 15 - How Modernized Tech Led to Faster Veteran Benefits Delivery

GovCIO Media & Research Podcasts

English - June 02, 2021 15:32 - 20 minutes - 24.3 MB - ★★★★★ - 14 ratings
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Previous Episode: Season 4 Episode 14 - The Digital Era for VA's National Cemeteries

Next Episode: Season 4 Episode 16 - Tech's Role in Promoting Fair, Competitive Trade

Despite the disruptions of the pandemic, processing claims and delivering benefits to veterans increased over the past year. Acting Under Secretary Thomas Murphy discusses the progress still ahead, including improvements to the GI Bill, digitization, automation technologies and more. Thanks to a career in the private sector, Murphy sees the importance of delivering services faster and sees great potential technology has in making that happen.