The Omni-channel Restaurant with Warwick McLaren
Give an Ovation: The Restaurant Guest Experience Podcast
English - May 31, 2021 12:00 - 18 minutes - 12.9 MB - ★★★★★ - 4 ratingsMarketing Business Entrepreneurship restaurant podcast food podcast podcast for restaurateurs Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Ghost Kitchens and Hospitality with Bill Stavrou
Next Episode: More Than Punch Cards: Loyalty with Mike Bausch
Warwick McLaren is the VP of Omnichannel Marketing at Global Franchise Group, which includes brands such as Round Table Pizza, Marble Slab Creamery, and Pretzelmaker. He oversees the development and execution of digital strategies across GFG's portfolio, and has learned a lot about digital customer engagement over throughout the pandemic. Lucky for us, he shared a few of his main takeaways from the last year about digital restaurants:
Frictionless digital customer experienceOnline ordering is still up despite restrictions looseningMeeting your customers where they areGetting comfortably uncomfortableThanks Warwick!