Shaping The Guest Experience With Joanne Heyob

Give an Ovation: The Restaurant Guest Experience Podcast

English - December 05, 2022 01:00 - 24 minutes - 17.2 MB - ★★★★★ - 4 ratings
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Previous Episode: At the Forefront of Restaurant Marketing with Casey Hilder

Next Episode: Giving Guests a Voice with Abe Ruiz

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Joanne Heyob is the Senior Vice President of Operations at WD Partners. WD Partners is global & integrated services that include strategy & insights, brand & design, operations planning & design, architecture & engineering and construction services, and much more. Joanne's mission is to shape the future of customer experience through problem solving.

On this episode, Joanne and host, Zack discuss:

-Internal layout of restaurants
-Digital touchpoints (mobile ordering, digital kiosks)
-Back of house mulitasking
-More!

Thanks, Joanne!