Delivering on Expectations with Harold Walters

Give an Ovation: The Restaurant Guest Experience Podcast

English - December 15, 2022 07:00 - 24 minutes - 16.6 MB - ★★★★★ - 4 ratings
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Previous Episode: Giving Guests a Voice with Abe Ruiz

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Harold Walters is the CEO and Co-founder of Shootz, a growing Hawaiian fast-casual brand in southern California. Prior to co-founding Shootz, Harold founded and operated multiple 6 and 7 figure ecommerce brands, a direct response marketing agency, and short term rental business. His previous experience as a software developer combined with his business experience makes him a diverse individual with the capacity to scale his efforts into the quickly-growing, technology backed fast-casual restaurant industry.

On this episode, Harold and Zack discuss:

Retaining employees by helping them reach their dreamsWhat restaurants get wrong with marketingDelivering expectations as part of the guest experienceHow tools like Ovation measure the guest experience Instagram Reels and restaurant advertisingMore

Thanks, Harold!