Crafting a Five Star Guest Experience with Kelley Jones

Give an Ovation: The Restaurant Guest Experience Podcast

English - January 24, 2022 07:00 - 23 minutes - 16.1 MB - ★★★★★ - 4 ratings
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Previous Episode: Delivering the Digital Restaurant with Carl Orsbourn and Meredith Sandland

Next Episode: The Best Tech for Guests and Employees with Dave Dittenber

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Get ready for a knowledge-packed episode! Kelley Jones is the Principal of Kelley Jones Hospitality and a sought after speaker who has spoken at the world's largest conferences. He also works as the President & COO of Hospitality Alliance, and has developed several other successful restaurant organizations.

On this episode, Kelley and host Zack Oates discuss:

Interactive dining experiencesWhy service is more important than foodThe importance of recipe costingMaking the guest feel importantDeliveryMore

Thanks, Kelley!