CREATING GREAT CUSTOMER SERVICE

Getting Down to Business® with David Weatherholt Broadcast Saturday’s 9-10 am (AKDT) Fox News Talk KOAN 95.50 FM & AM 1020 - Stream: www.1020koan.com/or www.waconsult.com.  Join Getting Down to Business® on Facebook or join Dave’s LinkedIn group and follow Dave on Twitter at WAConsult.

IN THE NEWS
WOMEN OWNERS HIT $1 MILLION GLASS CEILING
Women-owned businesses are growing in number, but their revenues aren’t, new data show.  Between 1997 and 2011, the number of women-owned firms increased by 50% or 1.5 times the national average but the same growth rate is not reflected in business size.  The full report released by American Express OPEN is available at @ www.WaConsult.com, in the Getting Down to Business® in the “News” section

PROGRAM TOPIC
Kevin Turkington is the Founder and CEO of a company called Senior Care of Alaska, Inc.  A simply telephone call to his business is truly a great customer service experience.  This experience did not happen by accident.  Listen as Kevin discusses how they create this experience.  Visit Senior Care of Alaska, Inc. 

SBA Update
Listen as Sam Dickey, Deputy District Director for the Alaska District talks about the disaster declaration because of our snow.  This declaration makes Southcentral Alaska businesses eligible for direct disaster loans.  Get more Information @ www.sba.gov.